Assistant Operations Manager - Lounge
Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the day-to-day operations of the lounge, ensuring smooth service delivery, operational efficiency and compliance with all safety and regulatory requirements. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.
Key Responsibilities
- Lead and supervise the daily Food & Beverage lounge operations, ensuring exceptional guest service standards at all times.
- Manage team rostering and manpower allocation to support operational requirements effectively.
- Train, coach, and develop team members through structured onboarding, on-the-job training, and performance guidance.
- Ensure all food, beverage, and amenity stock orders are maintained at optimal levels.
- Monitor compliance with hygiene, food safety, and presentation standards in accordance with company, airport, and local regulatory requirements.
- Ensure the team maintains strong menu and beverage knowledge to deliver a consistent guest experience.
- Oversee lounge readiness, ensuring all mise-en-place is completed and maintained throughout operational hours.
- Handle guest feedback and escalated service matters promptly and professionally.
- Drive service excellence by leading by example and fostering a guest-centric culture.
- Support operational improvement initiatives, new project implementations, vendor management, and departmental audits.
- Assist in monitoring team performance, productivity, and operational standards to achieve business objectives.
- Minimum 5 years of experience in hospitality or lounge operations, preferably in a supervisory or managerial role.
- Strong leadership, organisational, and communication skills required.
- Proven ability to inspire and develop teams in a luxury service environment.
- Excellent customer service mindset with attention to detail.
- Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
- Food Hygiene certification required
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