Assistant Operations Manager - Lounge
Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage staff leadership and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.
Key Responsibilities
- Provide efficient, friendly, and professional food and beverage service to all guests.
- Ensure effective rostering for all Food & Beverage lounge operations as required
- Induct new staff into the team, department and Lounge in the first week of their
employment following guidelines. - Carry out food and beverage stock and amenity orders as required.
- Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
- Ensure staff are competent in menu and beverage knowledge.
- Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
- Lead by example when attending to guest requests and strive for total customer satisfaction.
- Entertain guests and provide positive interaction when appropriate.
- Conduct ongoing on-the-job training and coaching to build a skilled, motivated, and guest-centric team.
- Support departmental leadership in handling new project implementations.
- Strong leadership, organisational, and communication skills
- Proven ability to inspire and develop teams in a luxury service environment.
- Excellent customer service mindset with attention to detail.
- Proficiency in Microsoft Office.
- Discretion in handling confidential information.
- Professional grooming, flexibility with shifts (including nights, weekends, public holidays).
- Multilingual ability preferred.
Our culture of inclusion welcomes everyone regardless of race, gender and background.