Assistant Outlet Manager

Job description

Overseeing daily restaurant operations, In-Room Dining and &ToGo (grab and go retail) to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Assistant Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities:

Here’s what you’ll do during a typical day:

· Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.

· Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

· Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

· Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.

· Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.

· Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

· Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

· Food Safety Regulations: Ensuring that all food safety standards are met.

Qualifications:

· Proven experience as an Assistant Outlet Manager or similar role in a restaurant or hotel, or 2-3 years as a Senior Supervisor.

· High school diploma or equivalent; hospitality training is a plus

· Excellent communication, grooming, and interpersonal skills

· Fluent in English; additional languages are an advantage

· Friendly, professional, and guest-focused

· Able to work flexible shifts