Assistant Outlet Manager - Rydges Latimer

Assistant Outlet Manager - Rydges Latimer Christchurch | Bloody Marys
About EVTRydges Latimer Christchurch is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.
Key Responsibilities

Assist the Outlet Manager to oversee and co-ordinate daily operations, maintaining established service standards and stepping in when the Outlet Manager is absent
Ensure compliance with liquor licensing laws, venue and hotel policies, and health and safety requirements, including reporting incidents and hazards
Handle, record and report guest complaints with tact, urgency and genuine care
Create and manage rosters, and monitor overtime, leave and breaks so financial and service targets are achieved
Lead, train and develop the Food and Beverage team, supporting recruitment, performance appraisals and training records
Drive a sales culture through up-selling strategies, while controlling departmental expenses within set targets

What You'll Bring

The ability to identify, analyse and resolve problems that arise in venue operations
Effective, caring, fair and professional communication
A people-focused approach to leadership, guidance and support
A guest-focused approach, delivering efficient, friendly and professional service
Trust and integrity in building a positive, professional environment of growth, development and profitability
A working knowledge of departmental computer and IT systems
A readiness to learn the role by doing it, as this is a trainee position

How You Work

Inclusive leader: values diverse perspectives; builds belonging.
Hands-on and non-hierarchical: leads from the front.
Resilient and solutions-focused: stays calm, moves fast.
Growth mindset: learns, shares, and levels up others.

Perks from Day OneAs part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
Seasonal perks at Thredbo.
Rapid career growth across our hotel and entertainment network.
Paid parental leave; community and volunteering opportunities.

Apply NowJoin Rydges Latimer Christchurch and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Apply online now and submit your CV. You'll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.
We welcome applicants from all backgrounds and review applications as they come in, so don't wait! We can't wait to see the places your career will go with EVT.