Assistant Outlet Manager - Sarood Hospitality
About Sarood Hospitality
Sarood Hospitality is a Dubai-born restaurant company. A Dubai Holding company, Sarood Hospitality is interwoven into the fabric of the emirate with an iconic portfolio of homegrown and regionally acclaimed brands.
Sarood is a full-service hospitality company specializing in the innovation, nurture and operation of sustainable food & beverage concepts ranging from premium-casual and casual dining venues. The current portfolio comprises of 5 concepts including The Duck Hook, Hillhouse Brasserie, The Bolt Hole, Trattoria and The Noodle House.
About the Job:
An exciting opportunity has arisen for an Assistant Outlet Manager at Sarood Hospitality.
The main duties and responsibilities of this role include:
Key Responsibilities
- Lead daily opening, service and closing operations, including briefings, section allocation, handovers and shift readiness
- Maintain visible floor presence, engage with guests and ensure service is timely, accurate, warm and aligned with brand standards
- Resolve guest concerns promptly and professionally; record incidents, follow up on recovery actions and escalate serious matters
- Support reservations, table management, seating flow and special events to maximise capacity while protecting the guest experience
- Monitor food and beverage presentation, order accuracy, sequence of service and communication between front and back of house
- Complete manager-on-duty checks covering cleanliness, ambience, music, lighting, temperature, uniforms, grooming and maintenance
- Ensure cash handling, billing, discounts, voids, complimentary items and end-of-shift controls follow approved procedures
- Support achievement of revenue, average spend, productivity, payroll, cost of sales and other agreed outlet targets
- Assist with stock control, requisitions, transfers, breakage monitoring, inventories and investigation of material variances
- Prepare and communicate operational updates, shift reports, guest feedback, incidents, maintenance issues and follow-up actions
- Coordinate with culinary, bar, stewarding, engineering, security, marketing, finance, procurement and reservations as required
People Leadership & Development
- Role-model professional conduct, ownership, teamwork and guest-focused behaviour
- Coach team members during service and deliver structured training on products, menus, allergens, service standards, upselling and systems
- Support onboarding, probation reviews, performance discussions, recognition, attendance control and fair deployment of colleagues
- Help prepare rosters and daily manning plans based on forecasts, reservations, events and business volume
- Create an inclusive working environment and address conduct or performance concerns through the appropriate management process
Compliance, Safety & Asset Care
- Ensure compliance with food safety, HACCP, allergen controls, licensing requirements, municipality standards and company policies
- Conduct and document required operational, hygiene and safety checks; take immediate corrective action where standards are not met
- Report accidents, hazards, pest activity, equipment faults, cooling issues, fire and life-safety concerns without delay
- Protect company assets and ensure equipment, furniture, OS&E; and technology are used correctly and maintained in good condition
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 2-3 years of supervisory experience in a high-volume restaurant, hotel or premium hospitality operation
- Practical experience leading shifts and handling guest complaints, cash controls, reservations and team deployment
- Strong knowledge of restaurant service, food and beverage products, hygiene, allergen awareness and basic financial controls
- Confident user of restaurant point-of-sale, reservation, scheduling and Microsoft Office applications
- Clear spoken and written English; additional languages are an advantage
- Flexible to work evenings, weekends and public holidays according to operational requirements
About the Benefits
At Sarood Hospitality, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Comprehensive healthcare and life insurance coverage
- Paid annual leave entitlement
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)