Assistant Outlets Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.

Andaz Miami Beach Resort & Spa is looking for an Assistant Outlets Manager who is excited, qualified, hard-working, individuals with a passion for hospitality and a commitment to superior guest service. Experience with Micros is beneficial but not required. The Assistant Outlets Manager is responsible for ensuring the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience.

Duties and Functions

• Adheres to all company safety and sanitation policies and procedures

• To ensure that all perishable items used behind the bar are labeled/dated and responsible for rotating and throwing away to maintain quality control

• Works as part of a team

• Portrays a positive friendly and professional attitude at all times, always smiles and greets guests warmly and genuinely

• Provides prompt, professional, friendly, and personalized service to our guests

• Provides help and support to all fellow colleagues

• Performs opening side work and set up station

• Attends and participates in any training sessions, department meetings

• Provides professional and exceptional food and beverage service

• Listens to guests and anticipates their needs

• Responds to guests’ questions and their needs

• Proper serving of wine and alcohol (with awareness)

• Properly executes closing procedures

• Completes closing side work for specific table sections

• Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience.

• Resolve customer complaints or concerns promptly and in a professional manner.

• Maintain a welcoming and comfortable atmosphere in the dining room.

• Recruit, train, and supervise dining room staff, including servers, hosts/hostesses, and bussers.

• Develop and implement training programs to enhance staff knowledge and service skills.

• Schedule and assign duties to staff, ensuring adequate coverage during peak hours.

• Conduct regular performance evaluations and provide feedback to promote growth and development.

• Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover.

• Monitor and manage table rotations to optimize seating capacity and minimize wait times.

• Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery.

• Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed.

• Uphold high standards of food quality, presentation, and service consistency. Resolve guests’ issues with their orders.

• Ensure compliance with health and safety regulations, including food handling and sanitation procedures.

• Conduct regular inspections of the dining area to maintain cleanliness and organization.

• Monitor and enforce compliance with company policies and procedures.

• Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs.

• Collaborate with the marketing team to develop marketing materials and campaigns to promote on-premises dining