Assistant Payroll & Compliance

Role: Assistant Payroll Compliance Grade: SNSW Grade 05/06 Employment Type: Talent Pool for future temporary/ongoing, part-time/full-time roles Location: Newcastle, Parramatta, Sydney, Gosford or approved DCS Location (Within NSW) About Service NSW Service NSW delivers services and support to people and businesses across NSW. We work with agencies across government to improve customer outcomes and make it easier to access government services. About the team The SD Payroll Compliance team sits within Service Delivery Division and plays a critical role in ensuring Service NSW's frontline payroll systems operate effectively and accurately. We partner closely with operational teams, business stakeholders and technology experts to deliver workforce solutions that support thousands of employees across the organisation. Our team is responsible for maintaining and enhancing the UKG platform, ensuring award interpretation and legislative requirements are correctly configured, and driving continuous improvement in payroll processes. We are a highly collaborative team that values innovation, problem-solving and customer-focused outcomes, while supporting the delivery of exceptional services to the people of NSW Your day-to-day Provide high-quality administrative and operational support to ensure the efficient delivery of payroll activities and team priorities. Respond to enquiries, resolve issues and provide accurate information to stakeholders in a timely and professional manner. Coordinate and maintain records, databases and documentation to support effective payroll operations and compliance requirements. Prepare reports, correspondence and business documentation, gathering and analysing information to support decision-making. Identify opportunities to improve processes, systems and ways of working to enhance efficiency and service delivery outcomes. Build positive relationships with stakeholders and work collaboratively across teams to achieve business objectives. To be successful in this role you will demonstrate: Experience providing administrative, business support or operational services in a fast-paced environment. Strong organisational skills, with the ability to manage competing priorities and deliver quality outcomes within agreed timeframes. Excellent customer service skills and a commitment to delivering positive stakeholder experiences. Well-developed problem-solving abilities, with the capability to investigate issues and identify practical solutions. Strong communication and stakeholder engagement skills, with the ability to work effectively across teams and build productive relationships. Confidence using business systems and technology to manage information, improve efficiency and support service delivery. To Apply Please submit your resume (4 pages max) and cover letter (2 pages max) outlining your suitability for the role.