Assistant Program Manager, WQ&T Compliance - (26-WQ&T-813012-096)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Assistant Program Manager, WQ&T Compliance assists in the management of activities within Customer Compliance Programs including cross-connections, fire hydrant connections, grease abatement systems, illegal discharge and water/sewer connections. The role involves monitoring work processes, managing records, integrating data and technology, evaluating productivity and coordinating logistical support. The position supports the enforcement of regulations related to the program and adopting new technologies and processes as needed.

• Manages DC Water and third-party inspections of sites and water and sewer infrastructure, and/or the DC Water Fire Hydrant Use Program, to ensure compliance with DC Construction Codes, DC Municipal Regulations, and DC Water policies.

• Responsible for quality assurance and quality control DC Water and third-party inspections which include customer compliance notifications and completion of work orders.

• Works with customer compliance team to resolve customer issues, may lead projects or tasks.

• Performs sites inspections for compliance.

• Plans work for the customer compliance team, in coordination with the customers.

• Works with customers to address problems with comply with DC code and regulations.

• Performs sites inspections for compliance.

• Plans work for the customer compliance team, in coordination with the customers.

• Works with customers to address problems with comply with DC code and regulations.

• Works with DC Water legal team to develop and revise compliance regulations.

• Utilizes databases and platforms to monitor and evaluate customer compliance.

• Generates and submits reports and customer notifications.

• Communicate with customers through emails, calls and in-person.

• Communicates and works with external agencies and stakeholders.

• Develops and updates Standard Operating Procedures (SOP).

• Assesses new technologies and business changes to improve processes.

• Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and prepares status reports for Authority management.

• Manage vendors and contractors.

• Performs other related duties and projects assigned at the discretion of the immediate supervisor of the operational department assigned.

• Performs other duties and projects as assigned at the discretion of the manager.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with co-workers in the department and throughout the Authority, contractor, other government agencies and organizations, customers, and the general public, etc.

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training areprovided.

Required Skills & Qualifications

Preferred Skills & Qualifications

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being.

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.

• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.” If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.