Assistant Property Manager

Basic Purpose:

Responsible for assisting property manager in maintaining overall appearance, daily operations and performance of the property, and for assisting with supervision of on-site employees when the Property Manager is not available. Responsible for ensuring exceptional customer service to maintain the overall reputation of the property.

This Position is Responsible for All of the Following:

• Showing apartments to rental prospects and selling the positive aspects of the property through proper telephone, leasing and closing techniques

• Assisting the manager with the training of new leasing personnel.

• Overseeing all leasing efforts, responding to inquiries for property information in an appropriate and timely manner via I Love Leasing.

• Knowing and updating competitors‘ pricing/specials

• Ordering property and office supplies as needed.

• Assisting in the maintaining of property occupancy expectations

• Ensuring that prospective residents qualify for residency under company standards

• Retaining residents by providing swift and courteous customer service.

• Assisting in communicating rent increases to residents upon lease expiration or renewal.

• Receiving and resolving resident complaints.

• Updating status of units in preparation for move-ins.

• Keeping computer updated with daily property activity via Yardi and Rent Café.

• Opening and sorting mail

• Inspecting vacant units after residents move out and before new residents move in to assure they are in good condition.

• Checking all model units and common rooms daily to ensure cleanliness

• Coordinating service requests from residents with property maintenance staff.

• Walking property daily to insure overall good appearance and safety.

• Collecting rent including current and previous

• Posting rent and making daily deposits.

• Knowing the property’s budget and how to properly code expenses for payment

• Calling utility companies to connect and disconnect utilities

• Preparing reports including, but not limited to, Accounting month end (AME), Bonus Summaries and Narratives when necessary.

• Processing court documents to be filed or representing the company at court hearings in certain designated markets regarding delinquent rent/evictions when the property manager is not available.

• Processing necessary paperwork at the time a resident vacates the property.

• Internal auditing of files and paperwork

• Marketing property as needed including stocking prospect gifts and refreshments, advertising, updating property websites, and updating competition market surveys.

• Daily communication with property manager, other leasing consultants, maintenance staff, and supervisors.

• Participating in community activities.

• Completion of all job related tasks assigned by property manager and supervisor.

What We're Looking For

• High School Diploma or General Education Degree (GED)

• Minimum 3-6 Months related training/experience or combination of education and experience

• Valid driver's license and reliable transportation

• Must be able to read, speak and understand English for business purposes

• Must be able to read and write instructions, short correspondence, memos, and service requests and to converse with residents, co-workers, and vendors in a professional manner.

• Must also be able to effectively present information and instructions to potential residents and on-site staff in one-on-one and small group settings.

• Must be able to successfully complete a pre-employment background investigation including criminal record search, employment verification, and drug screen

Physical Requirements:

• Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Why Join Case & Associates?

• Great Benefits! A competitive benefits package

• Great Company! An established company with opportunities for professional growth

• Great Team! Work alongside supportive, dedicated professionals

• Great Opportunities! Build your career with a company that values its employees

Ready for Your Next Opportunity?

If you're passionate about people, property management, and making a difference, we'd love to hear from you!

Come grow with Case & Associates — where great people make great communities!

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