ASSISTANT PROPERTY MANAGER

POSITION OBJECTIVE:

Under the direct supervision of the Property Manager, the Assistant Manager is responsible for assisting the Property Manager in the overall operation of the property, day to day implementation of policies, procedures and programs that ensure a well-managed, well-maintained building; maintains acceptable occupancy level and develops a supportive environment for all residents. The Assistant Manager must also establish and maintain effective working relationships with onsite support services staff and must relate well to people, exercise good judgment and discretion in dealing with residents, visitors, vendors, support services and staff. In the absence of the Property Manager is required to provide leadership in developing a community and in directing the staff.

GENERAL DESCRIPTION-ESSENTIAL FUNCTIONS (KEY JOB RESPONSIBILITIES AND ACTIVITIES)

• Manages the day-to-day administration of the property office:
  • Ensure the office is clean, professional and in a well-organized manner;
  • Answer telephones; and
  • Sort, distribute, open and answer mail daily.
• Assists in managing tenant relations:
  • Ensure efficient and courteous response to all tenant requests;
  • Respond promptly to tenant complaints and incident reports;
  • Maintain congenial relationships with all tenants;
  • Provide competent conflict resolution; and
  • Understand and is sensitive to cultural background, economic status and those with special needs.
• Assist in ensuring consistent application of property rules and regulations, lease and lease addendums and documents and reports all violations.
• Assist in ensuring security of the building:
  • Respond promptly to building emergencies and resident crises; and
  • Report any unusual or extraordinary circumstances regarding the residents or the property.
• Assist the Property Manager with the marketing of vacant units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.
• Assist the Property Manager in maintaining property wait list and processes applications in conformance with compliance regulations which includes screening, interviewing and processing applicants to fill building vacancies.
• Collects rent and accounts for monies collected:
  • Prepare bank deposits;
  • Ensure timely collection of subsidy and tenant receivables;
  • Submits vacancy loss reimbursements;
  • Enter payments into YARDI; and
  • Monitor tenant receivables.
  • Monitor building expenditures and prepare payables for approval by Property Manager.
• Prepare recertification of residents by:
  • Interviewing residents,
  • Obtaining appropriate documentation and completing certification, and
  • Submit to Property Manager for initial approval.
• Meet regularly with resident services staff with Property Manager. Work collaboratively with service coordinator to organize resident celebrations and events.
• Attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Manage resident evictions and stipulations in compliance with court order as directed by Property Manager.
• Responsible for the inventory and order necessary administrative supplies and equipment.
• Assist in submitting required internal and external reports.
• Maintain files, records, rental agreements and other documents.
• Schedule maintenance repairs, generate and file completed work orders and follow-ups, as appropriate.
• Assist in resident move-in/move-out procedures and unit inspections.
• Maintain a businesslike and professional appearance.
• Be available by cell phone for emergencies.
• Assist the Property Manager with special projects and administrative tasks.
• Other duties as assigned.

PHSYICAL JOB REQUIREMENTS

Body Movements

• Lifting Weight: 0-40lbs
• Lifting Frequency: Frequently
• Bending/Pushing: Frequently
• Reaching Overhead: Frequently
• Pulling Loads: Occasional
• Kneeling: Frequently
• Climbing ladders: Occasional
• Climbing stairs: Frequently
• Wrist torqueing: Occasional
• Gripping: Occasional
• Driving: 2 hours at a time

Repetitive Hang Motion

• Keyboarding/typing: Frequently
• Gripping/clicking mouse: Frequently
• Collating: Frequently
• Stapling: Frequently
• Telephone: Frequently

Visual and Auditory Acuity

• Accurate color perception
• Accurate depth perception
• Ability to hear emergency communications over telephone

Physical Hazards

• Ladder>10ft
• Paint/lacquer
• Pressure and vacuum
• Elevated work surfaces
• Electrical<120v
• Confined spaces
• Electrical 120-600v