Assistant Property Manager - MIDTOWN

Assistant Property Manager (Midtown Properties - Kansas City, MO)

At Prism Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active first-class management to our residential and commercial portfolios across Kansas City and the Midwest.

Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires us to remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. It is through this culture that we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.

The Assistant Property Manager supports the general administration of the property and performs all other administrative functions as needed under the Property Manager.

CORE RESPONSIBILITIES

• Maintain a positive attitude and professional demeanor in keeping with the objectives of Prism Real Estate Services (PRES).
• Demonstrate a neat and clean appearance in accordance with the PRES dress code.
• Practice regular and predictable attendance in the office (this is not a remote position).
• Follow instructions, meet deadlines, and apply constructive feedback.
• Adhere to safety protocols and established procedures.
• Track time worked accurately and honestly per established handbook policies and software.
• Display excellent communication skills (written and verbal).
• Check and respond to emails daily. Follow up on unfinished matters and see them through to completion.
• Complete tasks through detailed examination with a priority on accuracy.
• Use initiative to adapt to task, project, and organizational changes with a flexible mindset.
• Maintain effective organizational practices regarding personal space, files, and record-keeping.
• Multitask a variety of projects at a fast pace with appropriate prioritization.
• Utilize reliable transportation for commute and occasional local errands. Provide proof of a valid driver’s license and active auto insurance for a personal vehicle.
• Meet PRES standards regarding a criminal background check.
• Successfully complete compliance-related courses at hire and pass additional required courses annually or more frequently as requested (Fair Housing, Cyber Security, Discrimination, Sexual Harassment, etc.).
• Personify PRES values and positively contribute to PRES culture to help PRES achieve our mission.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

• Occasionally lift and carry office supplies, files, or equipment weighing up to 25 pounds.
• Walk the property or location as well as up and down stairs up to 10 times a day.
• Remain in a stationary position (sitting or standing) for prolonged periods of time.
• Climb stairs, move equipment, and assist with evacuations in emergencies.
• Use hands and fingers to operate a computer keyboard, mouse, phone, and other office equipment.
• Visually inspect the property with close vision, distance vision, color vision, and depth perception.
• Hear alarms, instructions, equipment, and tenant needs in person and over communication devices.
• Utilize computer systems and electronic devices for accurate timekeeping, reporting, communication, etc.
• Understand, speak, and write fluently in English.
• Maintain focus and attention to detail in an open office environment with regular interruptions.

SPECIFIC DUTIES

• CUSTOMER SERVICE
  • Maintain courteous communication with residents, applicants, and representatives of other companies.
  • Answer the phone pleasantly and professionally.
• LEASING
  • Perform Leasing Professional role when needed.
  • Show vacant apartments utilizing professional marketing procedures.
  • Check references and other information on resident applications through a PRES-approved credit & criminal investigative service.
  • Prepare and maintain complete resident files.
• PROPERTY MANAGEMENT/ADMINISTRATION
  • Organize and maintain files (i.e. Renter’s Insurance information, Vendor Service Agreements/COI binder, weekly and monthly reports).
  • Order office supplies within established budgetary guidelines.
  • Prepare and assist with rent notices, rent collection, posting rent, receipts, and late notices. Update DQ notes as needed.
  • Maintain and update the status of available units in OneSite.
  • Assist in keeping the make ready board up to date and scheduling vacant units for refurbishing and reoccupancy.
  • Assist with the maintenance work order system, the invoice process and in following purchasing procedures.
  • Work with the property manager regarding legal proceedings.
• MARKETING
  • Assist in advertising preparation and maintenance of required online postings.
  • Perform market survey monthly.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of and adherence to PRES policies and procedures.
• Knowledge and effective operation of PRES equipment and software (computer, tablet, phone, fax, scanner, copier, payroll & timekeeping software, position-specific software, etc.).
• Ability to communicate verbally and in writing with clarity and professionalism.
• Ability to make sound decisions and worthwhile recommendations within the position’s scope of responsibility, creatively problem solve, and think on the spot.
• Ability to establish and maintain effective working relationships with stakeholders (co-workers of all levels, tenants, residents, clients, community service agencies, vendors, investors, public, etc.).
• Ability to meet communicated deadlines and effectively manage stress.
• Ability to work independently and follow detailed instructions.
• Ability to effectively utilize Word, Excel, Outlook, SharePoint, and other Microsoft Office applications.
• Knowledge of Department of Housing and Urban Development rules and regulations. Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
• Basic knowledge of building maintenance, fire prevention and liability reduction principles.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
• Ability to maintain required records such as tenant files, vacancy reports, etc.

STANDARD REQUIREMENTS & QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience involving public contact. Verification of ability to work in the US (E-Verify).

PREFERRED QUALIFICATIONS

• Associate degree in management, business administration, social science or closely related fields.
• Minimum of three years' experience in property management and experience involving public contact.

NOTE: This job description is not all-inclusive. The listed responsibilities represent the primary tasks of the role, but the employee may be required to perform additional duties that are not explicitly mentioned, depending on the needs of the position.

In addition to a great work experience, we provide our team with the following:

• Partially Funded Health, Dental, and Vision Insurance
• Company Funded Life InsuranceAdditional Voluntary Life Insurance
• Voluntary Short-Term Disability Insurance
• Company Funded Long-Term Disability Insurance
• Starting 2 Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra "Bonus Day" Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• 401(k) with Safe Harbor Matching
• Rent Discount at select PRES Properties
• Complimentary Employee Assistance Program (EAP)
• Opportunities to Volunteer in the Community as a Company

Prism Real Estate Services, LLC is an Equal Opportunity Employers (EOE) and participates in E-Verify. Principals Only.