Assistant Property Manager, Sioux Falls

POSITION SUMMARY

The Assistant Property Manager is responsible for conversion of telephone, email/online, and walk-in prospects to leases, resulting in maintained and increased occupancy. Assists the Residential Property Manager with the coordination of day-to-day activities of the community, to include receiving and posting of rents, establishing a successful renewal program, submitting weekly/monthly reports, and maintaining digital and physical recordkeeping systems as necessary. Identifies and strives to meet residents’ needs through consistent communication efforts and regular engagement activities and events.

Hours: Monday-Friday 8:00am-5:00pm and some weekends; 10:00am-4:00pm. Hours subject to change based on occupancy and needs of the community. May be required to work at the community in the event of an
emergency.

Pay: Hiring Range for this role is $21-$23/hour depending on experience

ESSENTIAL DUTIES & RESPONSIBILITIES

• Reports directly to the Residential Property Manager, and in absence of manager, supervises and schedules maintenance and on-site associates, including “on call” responsibilities. Works with property manager, associates of other communities, outside vendors and service providers.
• Champions leasing efforts at the community, responding effectively to telephone and email/online inquiries to generate prospective resident visits to the community. Shows community and apartment homes, utilizing sales skills to efficiently close prospects. Follows up with all prospective residents until the lease is closed or the prospect has concluded their home search.
• Provides effective marketing and communications, including assistance in creation and implementation of advertising and marketing plan for the community. Conducts periodic market surveys per policy. Advises management of pertinent issues as related to the community, market conditions, or other respective issues.
• Ensures quality presentation of the community and apartment homes by walking tour routes and model apartments daily, communicating any deficiencies to management promptly if unable to correct on their own.
• Completes accurate and efficient lease administration with a customer service focus by monitoring traffic and waiting lists, processing new applications in accordance with rental criteria and fair housing laws, generating lease documents, and completing the lease signing, move-in inspection, and orientation with new residents.
• Assists in maintaining resident relations and retention by managing social media campaigns, resident activities, and community events. Handles complaints and issues relating to service and lease provisions promptly in an appropriate manner. Processes and follows up on service requests to ensure timely completion and resident satisfaction.
• Executes an effective lease renewal program by contacting resident at least 60-90 days in advance to review renewal options and obtain signature on renewal lease.
• Assists in rent collection efforts, maintaining account records, and making bank deposits as necessary. Helps prepare legal action for eviction when necessary.
• Stays abreast of current policies and guidelines as changes are effected, operates in accordance with all company policies and procedures. Maintains records and resident files in an orderly and up-to-date manner. Inputs daily activity in Entrata and helps prepare daily, weekly, and monthly reports as required.

QUALIFICATIONS

• Experience as an assistant property manager, managing/leasing multifamily communities, or
• experience in a related business preferred.
• Two years of college preferred.
• ARM, CAM, CALP certification desired.
• Bilingual capabilities (English-Spanish) a plus.

KNOWLEDGE & SKILLS

• Superb customer service and communication skills.
• Preference for detail work with the ability to work well under pressure.
• Must be self-motivated and able to work with minimal supervision, with ability to become a
• team leader.

Hubbell Realty Company and our affiliates are Affirmative Action, Equal Opportunity Employers (EOE/M/F/Vet/Disability) and E-Verify Participants.