Assistant Property Manager

Position Summary

The Assistant Property Manager is responsible for supporting the Property Manager in the overall management of Elevate Spring Crossing Apartments. This position will help manage the administrative and operational initiatives at the property, while leading the leasing efforts, including sourcing prospective tenants, identifying their housing needs, and providing tours of apartments and the community in an effort to secure a lease. This position also manages and facilitates all lease documentation, the move-in and move-out process, and provides customer service to all current and prospective tenants.

Essential Job Functions

1. Partners with the Property Manager to address and resolve tenant issues and complaints, manage property marketing efforts, facilitate performance management of onsite employees, and assist with the overall financial management of the property
2. Helps lead daily operations, assists in the preparation of annual budgets, and ensures that the properties operate within their approved operating budget
3. Assists in the coordination of vendors and the oversight of capital improvement projects
4. Assists with administrative functions including the verification and submission of invoices to the AP department, collection and posting of rents, management of daily operational data in Yardi/other software, and facilitating the eviction process
5. Provides property and apartment unit tours to prospective tenants
6. Prepares lease and lease renewal documents
7. Partners with the Property Manager to monitor and maintain occupancy goals
8. Facilitates and schedules the tenant move-in and move-out process
9. Prepares periodic reports and updates for company leadership
10. Ensures all employees are following operational policies and procedures
11. Develops and maintains strong relationships with customers, prospects, residents, vendors and employees
12. Maintains appointment calendar and assists in the preparation of move-in booklets and other promotional materials
13. Assists with resident functions, activities, and programs as needed
14. Assumes additional responsibilities and performs special projects as required

Required Qualifications

Education, Training and or/ Experience

High school diploma or GED with five plus years of sales, hospitality, or leasing experience, or equivalent combination of education and experience.

Knowledge, Skills, and Personal Characteristics

1. Displays a positive, friendly and professional attitude with a strong focus on customer service
2. Excellent verbal and written communication skills with an ability to communicate easily with all levels of employees, tenants, and customers
3. Displays demonstrated management and leadership abilities
4. Proficient with residential property management technology programs such as MRI or Yardi and Microsoft Office
5. Ability to organize work, engage in a variety of tasks simultaneously, and meet established deadlines
6. Proven ability to form relationships with internal business partners and external partners
7. Ability to work both independently and as part of a cohesive team

Physical Demands

The nature of work requires an ability to communicate and exchange information, prepare work documents, and operate standard business office equipment. Requires the ability to lift and move materials or equipment up to 10 pounds.

Working Conditions

Work is performed in a general office environment and apartment community. Weekend work and some evening work is required.