Mashreq Discussion Assistant Relationship Manager - TWC Partially Secured Show Open 70d posting dated 7 days ago DescriptionCompany Approvals from WRM, declines & amendmentsTimely completion of NTB CPs as and when assigned Timely completion of renewals (T-30 days)Initiating renewal information request 60 days prior to expiry date and ensuring information is obtained before 30 days or escalated to next level. MRS to be updated immediately on receipt of audited financials or triggering of any DRI eventCP quality – Manager & CRM FeedbackEnsure all client queries and transactions referred are handled promptly and efficiently. Active portfolio management and analyticsCP expiry report (No expiry beyond 30 days, no expired CPs without extension / justifications)Monitoring of Overdue / Excesses, Account irregularity reportsMER expiry (No Primary & Secondary beyond 30 days)Covenants (No o/s covenants beyond 60 days)CBRB / Cheque returns (Review & Action taken)Management of Early Alert ProcessAny exceptions to be timely escalated/highlighted to all relevant stakeholders.Timely completion of quarterly RCSA report through coverage of 100% of identified risks.No adverse audit comments for the area of operationTransaction monitoring (Review as per process of DTR and other monitoring mechanism)Ensure all EDD/compliance queries are actioned promptly and in line with bank’s policyRecommend process improvementRegister, Track and resolve complaintsTimely completion of special tasks/projects assigned by the unit from time-to-time basisMigrating all customers to online channels (active users)Cross sell of various productsFeedback from line manager / Customer/CRMShadowing the KPI achievement of tagged RMs Show