关于 About Mansion 7:

Mansion 7 is a modern Cantonese dining destination in the heart of Singapore, where traditional culinary craftsmanship meets contemporary flair. Our team is made up of passionate chefs, attentive service staff, and creative minds, all working together to deliver unforgettable dining experiences for our guests. We value teamwork, professionalism, and a deep respect for both our craft and our customers. Joining Mansion 7 means becoming part of a warm, supportive, and high-performing family, where every member plays a role in our shared success and have a lot of fun while doing that.

Job Description:

An assistant restaurant manager must be a versatile leader, capable of juggling multiple responsibilities while maintaining a focus on providing excellent service and driving the restaurant’s success.

Roles and Responsibilities:

1. Operational Management:

a. Oversee the daily operations of the restaurant, ensuring efficiency and quality in service delivery.

b. Manage the restaurant’s opening and closing procedures.

c. Coordinate with kitchen staff to ensure seamless foodservice.

2. Staff Management:

a. Recruit, hire, train, and supervise restaurant staff, including servers, kitchen staff, and cleaners.

b. Create staff schedules/roster to ensure adequate coverage during all shifts.

c. Conduct regular performance evaluations and provide feedback and coaching to staff.

d. Address any staff issues or disputes promptly and effectively.

3. Customer Service:

a. Ensure high standards of customer service are maintained at all times.

b. Address customer complaints and feedback in a professional and timely manner.

c. Foster a welcoming and friendly atmosphere for customers.

4. Financial Management:

a. Prepare and manage the restaurant’s budget.

b. Handle cash, credit transactions, and daily financial reconciliation.

c. Responsible closing the cashier every night and tally physical cash with daily sales report.

d. Implement strategies to increase revenue and manage expenses.

5. Inventory and Supplies:

a. Oversee ordering, storage, and inventory of food, beverages, and supplies.

b. Manage supplier relationships and negotiate contracts to ensure best pricing.

c. Conduct regular inventory checks and maintain records.

6. Health and Safety Compliance:

a. Ensure the restaurant complies with all health and safety regulations.

b. Conduct regular health and safety inspections and audits.

c. Implement and enforce cleanliness and hygiene standards.

7. Marketing and Promotion:

a. Develop and implement marketing and promotional strategies to attract new customers and retain existing ones.

b. Coordinate with marketing teams or external agencies for advertising and promotional activities.

c. Organize special events and themed nights to boost customer engagement.

8. Menu Planning:

a. Collaborate with chefs to develop and update the menu based on customer preferences and seasonal availability.

b. Monitor food quality and presentation to ensure consistency.

c. Analyze menu performance and make adjustments based on sales data.

9. Technology Management:

a. Oversee the use of restaurant management software for reservations, POS (point of sale) systems, inventory management, accounting, HRSM systems.

b. Ensure all technological tools are functioning properly and staff are trained to use them effectively.

10. Compliance and Legal Responsibilities:

a. Ensure the restaurant adheres to all relevant laws and regulations, including labor laws, food safety standards, and licensing requirements.

b. Stay updated on any changes in regulations and implement necessary adjustments.

11. Reporting:

a. Prepare regular reports on restaurant performance, including sales figures, staff performance, and customer feedback.

b. Present reports to senior management or directors as required.

Requirements:

1. 12+ years of experience managing restaurant

2. Strategic Planning: Involvement in long-term strategic planning for the restaurant, including expansion plans, new locations, or diversifying services.

3. Brand Development: Play a key role in developing and maintaining the restaurant’s brand image and reputation.

4. Innovation: Introduce new ideas for improving operational efficiency, customer experience, and service offerings.

5. Community Engagement: Represent the restaurant in community events and build relationships with local businesses and organizations.

6. Crisis Management: Lead the response to any crises, such as food safety incidents, natural disasters, or other emergencies, ensuring quick and effective resolution.

就业福利：Employment Benefits:

1. Birthday leave. 生日假
2. Wedding and child birth cash gift. 婚礼和孩子出生礼金

3. Duty meal per shift. 每班值班餐

4. Matrimonial, childcare, paternity, maternity, compassionate leave as per MOM guidelines. 根据 MOM 指南享受婚姻假、育儿假、陪产假、产假和事假

5. Performance bonus and rewards. 绩效奖金和奖励