Assistant Restaurant Manager

Position Title: Pizza Hut Assistant Restaurant Manager (ARM)

Department: Pizza Hut Operations Prepared By: Human Resources

Location: Shop 9a/613 Gt South Rd

PURPOSE OF POSITION

To assist the Restaurant Manager (RM) with the managing of the Pizza Hut restaurant in accordance with

Restaurant Brands Limited (RBL) policies and procedures and to manages shifts independent of RM. The

ARM is also responsible for ensuring all staff are performing their job responsibilities and meeting

expectations in all areas of their job descriptions.

KEY ACCOUNTABILITIES

General Accountabilities

• Consistently provide a quality product and guest service experience that delivers total guest satisfaction
• Model and create an environment in which the guest is always right; ensure a positive guest service experience
• Respond positively and quickly to guest concerns. Correct potential problems before they affect guests
• Hire high quality people who demonstrate and ensure consistent guest satisfaction
• Ensure all employees are trained, motivated and empowered to deliver total guest satisfaction.
• Evaluate each employee’s ability to maintain high levels of guest satisfaction
• Maintain restaurant at the level necessary to meet or exceed RBL standards for Quality, Service and Cleanliness (QSC).
• Utilize labour effectively to meet budgets while ensuring high quality of QSC
• Training and Development
• Treat employees with dignity and respect; create an environment where the entire team does the same
• Effectively utilizes all Pizza Hut Training programs from new employee orientation up to and including Management training classes
• Prepare qualified employees for promotion to the next position
• Continually develops adequate numbers of Shift Leaders to meet the objectives of the businessplan
• Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
• Evaluate each employee’s performance based on clearly communicated standards and expectations. Hold employees accountable for performance
• Make tough decisions regarding all performance related issues in the restaurant; confronts poor performance
• Provide appropriate and effective counseling and/or discipline. Maintains proper documentation for all disciplinary situations
• Communicate and support team goals and expectations to all employees as outlines by the
• Restaurant Manager; coaches employees towards achieving team goals; recognizes and rewards employees who contribute to team goals
• Seek development and growth opportunities for personal improvement
• Make a continuous effort to maintain a fun and enjoyable working experience at Pizza Hut
• Undertake staff scheduling and budgeting responsibility under direction of the RM
• Effective Business Management
• Provide input in the development of the business plan; support the execution of the business plan for the restaurant
• Achieve results by planning, communicating, delegating and following up
• Make appropriate business decisions independently
• Meet long and short term employee staffing needs as outlined in the business plan
• Analyse business performance; initiates appropriate corrective actions, in conjunction with RM, when deviations occur from financial expectations. Contributes significantly to the achievement of positive financial results
• Effectively utilizes available systems, procedures and technology, support departments to meet
• business objectives; when appropriate, takes the initiative to improve existing systems and communicates the results
• Support the execution of brand-wide marketing programs; initiates programs on time, correctly and with minimal direction
• Assist RM in identifying and developing local restaurant marketing strategies to maximize sales
• Appropriate and Fair Business Practices
• Ensure business and personnel practices are within the law and consistent with Pizza Hut policies and procedures
• Serve as a role model and set a positive example for the entire team in all aspects of business and personnel management
• Hold employees accountable for the methods and processes used to achieve results
• Role models and set a positive example for the entire team in all aspects of business and personnel practices
• Enforce all labor laws
• Follow procedures to maintain the safety and security of all employees, guests and RBL assets (building, equipment, cash, supplies)
• Uphold RBL food safety, food handling and sanitation requirements, to ensure health and safety of our guests and employees
• Health and Safety
• Demonstrate leadership in compliance with health and safety matters
• Create and maintain a safe and healthy work environment for yourself, other workers, customers and other parties who may enter the workplace
• Identify potential and existing risks/hazards, and complete risk/hazard, and accident/injury records in line with policies and procedures
• Take appropriate actions (in consultation with management/HR) to eliminate or minimise any risk or
• hazard

MOST FREQUENT CONTACTS

• Restaurant Manager
• Area Managers and Field Teams
• Team Members
• Suppliers
• Head Office Departments

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Qualifications:

• LAS (Leading a Shift) and ideally working towards LAR1 (Leading a Restaurant) and/or LAR2
• Ideally a hospitality or Business Management Diploma
• Business/Technical Skills
• Business Math skills
• Strong interpersonal and conflict resolution skills
• Good oral and written communication skills
• Strong analytical/decision making skills
• Basic computer literacy including beginners level Outlook and Word
• Experience ( Technical and Behavioural):
• 1 – 4 years supervisory experience in either a food service or retail environment
• Prior responsibility of profit and loss

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.