The Assistant Manager is responsible to assist the Salon Manager to overseeing all aspects of salon

operations.

Specifically:

Essential Functions

Ensure team drives guest loyalty through an exceptional salon experience:

Coach and develop the team through existing guest service training programs.
Collect or verify guest information during every visit.
Create weekly salon schedules using available scheduling and forecasting tools that support the guest experience and ensure the salon is adequately staffed.
Ensure salon team presents a professional appearance and a positive attitude.
Handle and resolve guest service issues to maintain guest loyalty.

Promote the salon within the community and grow the business:

Utilize existing business tools to attract and retain guests.
Coordinate promotional sales displays as directed
Develop and maintain local business relationships
Establish and maintain a positive working relationship with peers, salon personnel and home office personnel, as well as landlords, property managers, licensors and beauty school.

Manage and control expenses:

Demonstrate strong technical ability:

Display a sound understanding and perform all available services in a competent, efficient and professional manner.
Train and provide guidance to employees on proper techniques for services offered.

Complete required administrative tasks/compliance:

Enforce and promote all corporate policies, procedures and work rules.
Ensure closing procedures are adhered to and daily bank deposits are made.
Ensure that the assets of their salon are protected and that loss prevention policies are adhered to.
Ensure the cleanliness of the salon and that the salon complies with all applicable state and local sanitation rules.
Perform and delegate a variety of tasks related to salon operations, including but not limited to: answering telephones, stocking shelves, taking cycle counts/inventory, and other duties as assigned.
Ensure all staff licenses are current, valid and posted as required.
Ensure all items required by state and federal law are posted in salon as directed by company.
Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
Ensure salon is open for all posted hours covering any employees’ shifts, if necessary

Qualifications

Valid current cosmetology license, to include a manager license as required by local (or state/provincial) cosmetology regulations.
Ability to work a minimum of 35-40 hours per week on a flexible schedule, including nights and weekends. Occasional overtime and overnight travel may be required. Position may require working alone in the salon.
Ability to provide exceptional guest service and consistently perform quality services.
A team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating good judgment and time management skills.
Communicate effectively with salon team, peers, supervisors and guests.
Ability to read and analyze various salon reports.
Basic reading, writing, math and computer skills required.

Capabilities:

Demonstrate ability to run a profitable business
Team-building skills
Demonstrate a positive attitude
Exercise good judgment
Lead and drive change
Deliver best in class guest experience
Understand guest needs and trends
Demonstrate accountability, dependability and ethics
Occasional travel to mandatory meetings and training sessions, including overnight travel.

11 openings across locations