Assistant Service Engineer (Home appliances)

Assistant Service Engineer (Home appliances)

· Provide technical and debug assistance included product training.

· Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

· Study in-warranty claims, compiling of F-Cost report.

· Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

· Create training materials, technical procedures, service manuals and part guides for distributors.

· Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

· Handle COC renewal, COC and WELS testing and registration for new product.

· Assist distributor to conduct field test for new products.

· Support for establish of service management and service centre for local and export market.

REQUIREMENTS

· Minimum Diploma in Engineering or related discipline

· Minimum 2 years of experience of experience in consumer electronics after sales management industry.

· Strong product technical knowledge in home appliances and audio visual.

· Proficient in Microsoft Excel applications, especially advance formula such as V-lookup, Pivot Table, and etc.

EA License No : 18C9228 REG No :R1324979 (Woo Kum Yoke)