Assistant Service Engineer

Responsibilities

Perform inspections, preventive maintenance, corrective maintenance, repairs/replacement and calibrations to the machines and hardware
Monitor software and applications, manage updates/patches, and troubleshoot issues to ensure seamless performance
Collect and analyse performance data from machines and systems to identify improvement areas conduct failure trend analysis
Provide technical support to customers via Phone, Chat, Email and onsite support
Monitor spare inventory, spare movement and place orders when necessary
Support handling will be 7x24 and rotating shift is required
Manage relationships with customers, contractors and suppliers
Coordinate with other Technical Support team or members to escalate cases with unresolved issues to the respective product vendor
Maintain maintenance logs and report daily, weekly and monthly activities
Work closely with the Integration and Delivery Team to ensure the maintenance crew and himself are trained to work on the systems
To demonstrate and show an intermediate understanding of how enterprise infrastructure and COTS monitoring tools work
Maintain records and SOPs of maintenance activities, software issues and repairs
Any other ad-hoc duties as required or assigned

Requirements

Degree/Diploma in Computer Science, Engineering or any related disciplines
2-4 years’ experience in hardware and system maintenance role
Strong knowledge and practical hands-on experience in engineering concepts, including electrical, mechanical and enterprise systems setup
Ability to keep track of and report on activity
Experience in working maintenance operations
Excellent communication and interpersonal skills
Develop and maintain strong relationships with staff members and customers
Competent in problem-solving, team building, planning and decision-making
Familiar with Singapore Government project’s operational support will be an added advantage

See also