Assistant Service Manager (ASM)
Job Description
Join Our Team
At Savannah Toyota, we are committed to delivering an exceptional ownership experience. We are looking for a customer-focused Assistant Service Manager who enjoys building relationships, leading with integrity, and helping customers maintain their vehicles. This role offers outstanding earning potential, ongoing Toyota training, and opportunities for career advancement.
Benefits
- Paid Time Off (PTO)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
Responsibilities
What You'll Do
• Provide an exceptional customer experience from vehicle check-in through delivery.
• Accurately write repair orders and document customer concerns.
• Communicate repair recommendations, pricing, and timelines clearly.
• Coordinate with technicians and dispatch to ensure efficient workflow.
• Monitor repair progress and proactively update customers.
• Review completed repairs, explain invoices, and ensure customer satisfaction.
• Recommend maintenance based on Toyota guidelines and vehicle history.
• Resolve customer concerns professionally and promptly.
• Maintain accurate records and follow dealership and manufacturer processes.
• Support department goals for customer satisfaction, productivity, and profitability.
• High CSI and customer retention
• Strong teamwork and communication
• Accurate repair orders
• Ethical sales and recommendations
• Professional appearance and positive attitude
Requirements
• 2+ years of automotive service advisor or service management experience preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced dealership
• Toyota experience preferred but not required
• Reynolds & Reynolds experience preferred
• Valid driver's license with acceptable driving record