Assistant Service Manager

ASSISTANT SERVICE MANAGER

Reports To: Service Manager

The Assistant Service Manager is responsible for the day to day operations of the Service Department in compliance with established policies and procedures. Plans, develops and implements strategies for operational, sales and development to meet organizational business plans. Evaluate both departmental and individual results, and employee performance against objectives while maintaining the highest quality standards of professionalism in serving the customer. The role of Assistant Service will provide specific needed emphasis for the larger service department and will report to the service manager.

Essential Responsibilities

• Key responsibilities for the position on a daily, weekly or annual basis.
• Establish and maintain practices designed to lead, manage, train, develop, motivate and recognize employees.
• Ability to conduct annual employee performance review and develop specific and measurable objectives/goals for all departmental personnel.
• Forecast, manage and control sales, gross profit, and expenses. Establish short and long term operating and financial objectives consistent with ownership expectations.
• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Responsible for all applicable credit functions within the Service Department.
• Coordinate with other departmental managers to understand all aspects and needs of the operational development, and to ensure they are informed of objectives, purposes and achievements.
• Assess and analyze the competition, market conditions, trends, and profit opportunities within the Dealership's assigned area of responsibility.
• Ensure quality control procedures are followed. Monitor quality of work and take corrective action where standards are not met.