Assistant Service Manager
About Steven Eagell
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Assistant Service Manager:
- Support the Service Manager in the day-to-day running of the service department, helping to maintain high levels of customer care and team engagement.
- Assist in delivering a seamless customer experience by working closely with colleagues across Sales, Parts and Administration to promote customer retention and referrals.
- Support the Service Manager in monitoring team performance, coaching colleagues, and ensuring customer service standards are maintained.
- Act as a role model by demonstrating the behaviours and values associated with the Toyota Experience and Toyota Brand Values.
- Provide guidance and support on routine service department matters, including customer queries, warranty administration and workshop processes, escalating issues where appropriate.
- Work closely with the Service Advisors and workshop team to ensure key departmental processes are followed and customer concerns are addressed promptly and professionally.
- Assist with local marketing initiatives and promotions, encouraging the team to identify opportunities to increase sales of Toyota parts and accessories.
- Help ensure customer opportunities identified by other departments are communicated and followed up appropriately.
- Maintain regular contact with customers following service or repair work, helping to ensure customer satisfaction and resolution of any outstanding concerns.
- Deputise for the Service Manager in their absence and contribute to continuous improvement initiatives that enhance customer experience, operational efficiency and departmental performance.
- Provide administrative and operational support to the Service Manager, helping to ensure departmental targets and objectives are achieved.
What we are looking for in an Assistant Service Manager:
- Strong communication and interpersonal skills, with the ability to build effective relationships with customers, colleagues and manufacturer partners.
- Customer-focused and service-oriented, remaining calm and professional in a busy environment and committed to delivering an excellent customer experience.
- Commercially aware, with an understanding of service department performance and a proactive approach to identifying opportunities that benefit both the customer and the business.
- A confident and approachable team player, able to support and motivate colleagues while developing their own leadership skills.
- Highly organised with excellent time management skills and the ability to prioritise workloads effectively.
- A willingness to learn, develop and take on additional responsibility as part of your career progression.
- Professional with high standards of verbal and written communication.
- Flexible and adaptable, with a positive attitude towards training, development and change.
- Passionate about the automotive industry and committed to delivering outstanding service.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
- Long Service Awards / Colleague Recognition
- Enhanced Maternity / Paternity at qualifying service length
- Car Benefit Scheme after successful completion of a probation period
- Sales Incentives
- Comprehensive training provided
- Company pension scheme
- Death in Service
- Access to high street discounts through Perk Box
- In-house, manufacturer & professional qualifications
- Staff referral scheme
- Access to medical cover through Simply Health