Assistant Service Manager

Assistant Service Manager
Velocity Truck Centre CanadaLocation: Lloydminster, ABJob Type: Full-Time, PermanentSalary: $115,000 - $130,000 per year + Bonus Eligibility
We are looking for a motivated and experienced Assistant Service Manager to join our team in Lloydminster. This is an exciting opportunity for a service professional who is passionate about customer service, operational excellence, and developing their leadership career within the heavy-duty truck industry.
Position Summary
The Assistant Service Manager plays a key role in supporting the daily operations of the Service Department. Working closely with the Service Manager, technicians, service advisors, and customers, this position helps ensure efficient workflow, quality repairs, and an outstanding customer experience.
Key Responsibilities

Assist in managing the daily operations of the service department, including scheduling, dispatching, and workflow coordination.
Support service advisors and technicians with work order management, parts sourcing, and repair timelines.
Serve as a primary point of contact for customers regarding repair status updates, estimates, and service concerns.
Monitor technician productivity and help ensure repair quality meets both company and OEM standards.
Assist with warranty administration, documentation, and communication with manufacturers.
Support the onboarding, coaching, and development of service department employees.
Maintain a safe, organized, and efficient shop environment.
Provide leadership coverage and operational support during the Service Manager's absence.
Contribute to continuous improvement initiatives focused on customer satisfaction, operational efficiency, and profitability.

Qualifications

Minimum 3 years of experience in a service-related role such as Service Advisor, Service Coordinator, Shop Foreman, Lead Technician, or similar position within the heavy-duty truck, transportation, equipment, or automotive industry.
Strong understanding of truck and equipment repair processes, service operations, and industry terminology.
Excellent organizational, communication, and problem-solving skills.
Proven ability to work collaboratively and lead teams in a fast-paced environment.
Customer-focused mindset with a commitment to delivering exceptional service.
Valid driver's license required.
Class 3 or Class 1 driver's license is considered an asset.

What We Offer

Competitive salary of $115,000 - $130,000 annually
Performance-based bonus eligibility
Comprehensive benefits package
Opportunities for career growth and advancement
Ongoing training and professional development
Supportive team environment and strong safety culture
Stable employment with a respected industry leader

Working Conditions

Moderate noise level
Minimal lifting and carrying requirements
Occasional standing, bending, climbing, and kneeling as required in a service department setting

Join Velocity Truck Centre Canada
If you're an experienced service professional ready to take the next step in your career and help lead a high-performing team, we want to hear from you.
Apply today and become part of a team that keeps the transportation industry moving forward.