Assistant Shift Manager - Ocean Casino

Get to know us!

IHP Hospitality Group owns and operates four properties in western Puerto Rico, including international franchises such as Marriott®, as well as independent hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the revitalization of urban centers, making a significant contribution to Puerto Rico’s economic development.

Company Benefits:

• Health Insurance with Dental Plan
• 401(k) Retirement Plan
• Accumulation of vacation and sick days.
• Professional Growth and development opportunities.

Assistant Shift Manager Responsibilities:

• Work closely with the Table Games Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives of the Table Games Department.
• Assist in resolving team member issues, responsible for motivating team members to ensure they are providing quality service.
• Assist supervisors to ensure that the table games operations are being managed in accordance with company standards.
• Maintain an active presence on the casino floor at all times.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.
• Works hand in hand with other Operational departments to ensure highest standards of service and safety of guests and team members.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Perform other related duties as assigned.

• Bachelors, Master’s degree in Business Administration or relevant work experience.
• State gaming license issued by the Puerto Rico's Gaming Commission required.
• Have flexibility in a changing work environment.
• Be able to work weekends, holidays, rotational shifts when needed to guarantee the efficient operation of the department.
• Knowledge of Table Games rules and protocols required.
• Fully Bilingual with strong oral and written communication and presentation skills (English/Spanish)