Assistant Spa and Fitness Director

📍 Location: Snowmass Club | Snowmass Village, CO
👥 Reports To: Spa & Fitness Director
📌 Supervises: Front Desk, Kids Club & Aquatics
📋 Classification: Exempt

Are you a hospitality-focused leader who enjoys creating exceptional experiences while inspiring and developing a high-performing team? Do you thrive in a fast-paced environment where service, wellness, and relationships come together?

Snowmass Club is seeking an Assistant Spa & Fitness Director who is passionate about hospitality, operational excellence, and delivering memorable experiences for every member and guest. This position plays a key leadership role in supporting the daily operations of the Spa & Fitness Department while overseeing Front Desk, Aquatics, Kids Club, and Member Services.

🌟 What Guides Us

OUR MISSION

Inspire lasting memories and meaningful connections with all the comforts of home.

OUR VISION

To be the Club of choice for work & play.

OUR VALUES – Y.E.S.

✅ You Elevate Service – Excellence lives in the details.
🤝 We Are One Team – Support each other and succeed together.
🎭 Be A Host – Anticipate needs and create a welcoming experience.
🌍 Embrace the Adventure – Stay curious, adaptable, and committed to continuous improvement.

✨ What You'll Do

👥 Leadership

• Lead by example while promoting a positive, service-focused culture.
• Recruit, hire, onboard, train, coach, and develop departmental team members.
• Create staff schedules that balance exceptional member service with operational efficiency.
• Conduct regular team meetings and provide ongoing coaching and performance feedback.
• Foster accountability while recognizing and celebrating employee achievements.
• Support employee engagement, professional growth, and team development.

💙 Member Experience

• Create a warm, welcoming, and personalized experience for every member and guest.
• Build meaningful relationships by learning members' names, preferences, and interests.
• Resolve member concerns professionally while seeking opportunities to exceed expectations.
• Ensure every interaction reflects the Club's hospitality standards.
• Partner with other departments to deliver seamless member experiences.
• Support member events, wellness initiatives, and club programming.
• Encourage participation in Club amenities and services through exceptional communication and service.

🛎️ Front Desk Operations

• Oversee all daily Front Desk operations.
• Ensure accurate member check-in, guest registration, and reservation procedures.
• Maintain the highest standards of professionalism, appearance, and hospitality.
• Monitor phone etiquette, retail transactions, locker assignments, and member communications.
• Ensure Front Desk systems and daily procedures operate efficiently.
• Train staff on Club policies, emergency procedures, and service expectations.

🏊 Aquatics & Kids Club

• Oversee daily pool operations, lifeguards, swim lessons, Kids Club, and youth programming.
• Ensure programs are safe, organized, engaging, and well-staffed.
• Verify required certifications and staffing levels are maintained.
• Ensure compliance with safety standards and emergency procedures.
• Support seasonal camps, family programming, and special events.

⚙️ Operations

• Serve as a working manager supporting daily Spa & Fitness operations.
• Assist with retail merchandising, inventory management, and purchasing.
• Maintain exceptional cleanliness, organization, and facility presentation.
• Monitor equipment and facilities, reporting maintenance needs promptly.
• Review daily operational reports for accuracy.
• Support departmental budgeting and expense management.
• Assist with member billing, locker management, and operational records.
• Attend management meetings and lead department meetings in the Director's absence.
• Support special projects and department initiatives.
• Maintain professional communication with members, guests, vendors, and fellow team members.
• Collaborate with all Club departments to deliver an exceptional member experience.
• Maintain confidentiality and professionalism at all times.

📚 Continuous Improvement

• Pursue ongoing professional development and industry education.
• Identify opportunities to enhance departmental programs, services, and member experiences.