Assistant Spa Manager

Company description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job description

Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
Act as Manager on Duty in the absence of the Spa Manager when required
Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
Personally handle guest feedback, concerns, and complaints with professionalism and urgency
Greet VIP guests and conduct spa tours when required
Monitor guest satisfaction and ensure personalized service standards are maintained
Promote upselling, retail sales, and rebooking to enhance guest experience and revenue
Support achievement of departmental sales targets, budgets, and forecasts
Assist in monitoring daily and weekly performance reports with Spa leadership
Ensure proper execution of retail and revenue-generating strategies
Support payroll and labour control in alignment with operational needs
Contribute to business development initiatives and promotional activities
Assist in training and coaching spa front-of-house staff in line with brand standards
Support employee development, performance feedback, and continuous improvement
Conduct or support departmental meetings and training sessions
Ensure adherence to safety procedures and spa protocols across the team
Ensure compliance with spa SOPs, safety regulations, and hygiene standards
Maintain confidentiality of guest and employee information
Uphold luxury service standards and brand expectations at all times

Qualifications

Degree or diploma in Hospitality Management, Spa Management, Tourism, or related field
Minimum 2–3 years’ experience in a luxury spa environment, with supervisory or assistant managerial role exposure
Strong knowledge of spa operations, front office procedures, and guest service standards
Experience in scheduling, yield management, and retail or revenue-driven environments
Proficiency in spa reservation systems and basic PMS/POS systems
Excellent communication and interpersonal skills
Strong leadership, coaching, and team development abilities
High level of professionalism, grooming, and attention to detail
Ability to handle guest complaints and resolve issues effectively
Strong organizational and multitasking skills in a fast-paced environment
Flexible to work shifts, weekends, and holidays as per operational requirements