Assistant Store Director

Vintage Grocers Job Description

An Equal Opportunity Employer This Job Description indicates the major duties required, but Does not include all the duties and qualifications required of a Team Member

Job Title: Assistant Store Director FLSA Status: Exempt

Position Summary

The Assistant Store Director supports the Store Director in overseeing daily grocery store operations, driving sales performance, ensuring outstanding customer service, maintaining operational standards, and leading store team members. This role helps ensure profitability, compliance with company policies, inventory accuracy, and a safe, welcoming shopping environment.

Essential Duties and Responsibilities

Leadership & Team Management

• Assist in recruiting, hiring, training, and developing store associates and department leaders.
• Supervise and motivate employees to achieve performance expectations.
• Conduct coaching, performance evaluations, and corrective actions as needed.
• Foster a positive workplace culture focused on teamwork, accountability, and customer satisfaction.
• Serve as Manager-on-Duty when assigned.

Customer Service

• Ensure exceptional customer experiences throughout the store.
• Resolve customer concerns and complaints professionally and promptly.
• Promote a customer-first culture and lead by example.
• Monitor store appearance, cleanliness, and merchandising standards.

Operations Management

• Support daily store operations, including opening and closing procedures.
• Ensure compliance with company policies, food safety regulations, and health department requirements.
• Monitor inventory levels, product rotation, and freshness standards.
• Coordinate with department managers to maintain operational efficiency.
• Oversee cash handling procedures and ensure financial controls are followed.

Sales & Profitability

• Assist in achieving sales, labor, and profitability goals.
• Analyze store performance metrics and identify opportunities for improvement.
• Support promotional events, seasonal merchandising, and sales initiatives.
• Monitor shrink, waste, and inventory losses and implement corrective actions.
• Drive sales growth through superior merchandising and customer engagement.

Safety & Compliance

• Maintain a safe working and shopping environment.
• Ensure compliance with OSHA, food safety, and company safety standards.
• Address safety hazards immediately and document incidents appropriately.
• Support loss prevention efforts and internal controls.