Assistant Store Manager (3508)
Summary:
When the Store Manager is off-duty, the Assistant Manager assumes full responsibility for operating a Goodwill Retail Store. This role involves leading, motivating, coaching, and training employees while meeting sales goals and upholding Goodwill’s policies and procedures.
Essential Duties and Responsibilities:
Store Operations
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Maintain inventory levels through proper rotation, pricing, returns, and sales procedures.
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Ensure merchandise is attractively displayed to enhance the customer shopping experience.
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Maintain store cleanliness and organization daily, with most merchandising tasks completed before opening.
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Guarantee the store opens and closes according to policy, including activating security and environmental systems.
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Follow cash-handling procedures, including petty cash security, daily deposits, sales reconciliation, and reporting discrepancies.
Customer and Donor Relations
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Provide excellent customer service; ensure staff are courteous and helpful.
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Respond to customer and donor inquiries and complaints professionally.
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Ensure equitable access to merchandise for all shoppers.
Employee Supervision
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Supervise up to 30 store employees.
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Train, schedule, and provide feedback to staff; guide performance improvement as needed.
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Document and recommend personnel actions when necessary.
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Attend management meetings and communicate relevant updates to store staff.
Safety and Compliance
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Maintain a safe, sanitary, and secure store environment.
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Monitor and report safety hazards.
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Train staff on safety and fire prevention protocols.
Administrative Duties:
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Adhere to established policies and commercial best practices.
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Complete all administrative tasks timely and accurately.
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Support the organization's goals, procedures, and values.