assistant store manager

Job Summary

Oversee daily outlet operations to ensure smooth opening and closing procedures. Lead and support employees to deliver excellent customer service while monitoring sales, inventory, and cash handling to meet business targets and maintain safety and hygiene standards.

Responsibilities

• Manage daily outlet operations, including opening and closing tasks, to ensure operational readiness and efficiency
• Lead, coach, and support employees to consistently deliver high-quality customer service and enhance team performance
• Coordinate staff deployment, manage shift handovers, and assign daily tasks to optimize workforce productivity
• Monitor sales performance data and support initiatives to achieve and exceed outlet sales targets
• Address customer enquiries, feedback, and complaints promptly and professionally to maintain customer satisfaction
• Oversee inventory management by monitoring stock levels, replenishment, accuracy, and minimizing wastage
• Ensure accurate cash handling, process payments correctly, and prepare daily sales reports for accountability
• Maintain outlet cleanliness, enforce workplace safety protocols, and uphold hygiene standards in compliance with regulations
• Support staff onboarding, conduct training sessions, and participate in performance reviews to develop team capabilities
• Execute other reasonable duties related to outlet operations as assigned to support business needs