Assistant Store Manager - County Market

The Assistant Store Manager will assist in overseeing all aspects of daily store operations including employees, profit/sales, effective cost control, customer satisfaction and standards for the entire store. All duties will be performed in a manner that will help achieve the Medford Cooperative’s mission and goals.

RESPONSIBILITIES

· Lead employees by positive example in all actions and communications.

· Oversee each departments’ schedules to ensure that we are providing customers with the best shopping experience while obtaining expected budgets.

· Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques.

· Review monthly Profit and Loss statements to ensure store is running efficiently and on budget. Make any appropriate changes if needed in order to ensure goals are met.

· Achieve a high level of understanding of the scanning & receiving process and the back-office system up to and including: managing ad batches, vendor price files, margins etc.

· Basic understanding of building ads: working with the cooperative team and vendors on promotions and their implementation.

· Oversee all areas of the store, consistently leading by example and applying effective management techniques.

· Manage and train employees; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback.

· Communicate with management and Human Resources in regards to department hiring needs, employee relations, employee accidents/injuries, department conditions, and other concerns as needed.

· Participate in the interviewing process for store personnel.

· Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.

· Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints.

· Monitor inventory controls for every department and sustain a high level of product knowledge.

· Assist with store promotional sales events as needed and other duties as assigned.

· Work with vendors for best position on products, displays and ad planning.

· Ensure that each department is always full and fresh with the best quality products, organized sanitary and overall upkeep of equipment and appearance is well maintained.

· Connect daily with each department to review daily schedule, department conditions and determine where assistance may be needed; providing hands-on assistance as needed.

· Assist to create attractive department displays and end caps based on specific sales for the week.

· Maintain a clean and safe work environment throughout the property by adhering to safety/sanitation regulations and procedures. Basic understanding of building and equipment maintenance.

· Must know and perform other duties as required, including but not limited to: cashier, courtesy, general housekeeping, shelf management, office tasks and daily bookkeeping.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

· Must have a minimum of 5 years Customer Service Management experience in grocery or retail environment.

· Preferred 5-7 years grocery retail experience in overall store operations.

· Regularly scheduled travel to other Medford Cooperative locations will be required for educational purposes.

• Friendly, courteous, service-oriented attitude
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Strong knowledge of local and state health, sanitation and safety regulations
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite
• Excellent problem-solving and conflict resolution skills
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts
• Willingness to become involved in the community

· Must be patient and helpful to exceed the customer’s expectations.

• Must possess basic computer skills to operate scanners, registers, calculators, etc.
• Must be able to follow verbal and written directions in regard to paperwork and daily reporting.

Skills and Abilities Required:

· Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally.

• Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead.
• Fast-paced environment requiring standing up to 9+ hours per day.

WORKING CONDITIONS

• Position requires this candidate to work 45 hours per week in this full-time position.
• Schedule includes weekends and holidays, flexibility is essential.
• Smoke-free environment.
• This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.

EQUAL OPPORTUNITY EMPLOYER