Assistant Store Manager - Greenville, SC (Exciting New Store!)

Position Title: Assistant Manager, Processing
Reports To: General Manager
Department: Operations
FLSA Status: Exempt

Position Purpose and Objectives
The Assistant Manager, Processing is responsible for overseeing the efficient flow of products from arrival at the loading dock to final placement on the retail floor. This role ensures operational standards are communicated and achieved while maintaining compliance with company policies. The Assistant Manager, Processing supervises staff, organizes and monitors workflow, upholds company standards, and spends the majority of their time focused on these tasks.

Roles and Responsibilities

Ensures efficient product flow from dock to sales floor
Develops, monitors, and improves workflow using Critical to Quality (CTQ) metrics
Implements cost reduction strategies and fosters a results-driven team culture
Ensures compliance with company policies and enforces standards
Maintains equipment using internal resources and approved vendors
Hires, trains, and develops team members
Provides coaching and performance management, ensuring attainment of production standards
Creates an engaging work environment that supports both personal and professional growth
Conducts onboarding, orientation, and training in the ATS Way of Processing
Partners with the General Manager to meet financial and operational goals
Manages production levels, inventory quality, and pricing to optimize revenue
Oversees store budgets, profit and loss, and financial reporting
Coordinates and ensures accuracy of cash deposits and transactions
Builds relationships with the community to drive donations and support mission programs
Ensures exceptional customer service for donors, customers, and charity partners
Oversees merchandising and store presentation to enhance customer experience
Maintains a safe and clean work environment
Monitors and enforces safety, security, and compliance regulations
Partners with Asset Protection (AP) and Human Resources (HR) on investigations and personnel matters

Skills and Qualifications

High School Diploma required; college degree preferred
5-8 years of experience in a production, retail, logistics, or distribution environment
Training in ATS processing operations, employee policies, or human relations
Experience in manufacturing, thrift, or distribution businesses
Past management experience, including hiring, performance evaluations, and policy enforcement
Knowledge of work standards, capacity planning, and materials planning
Skills & Attributes:
Strong leadership skills with a high level of energy and initiative
Ability to inspire, coach, and develop a diverse team
Strong decision-making, organizational, and problem-solving skills
Data-driven approach to tracking and evaluating performance
Excellent verbal and written communication skills
High sense of urgency and ability to work in a fast-paced environment
Proficiency in Microsoft Office Suite and basic financial reporting
Must pass a background check and drug screening
Must be able to work independently and collaboratively
Frequent exposure to dust, dirt, and secondhand merchandise
Successful completion of background check, motor vehicle check, and drug screen.
Valid driver’s license and a clean driving record.

PHYSICAL REQUIREMENTS

Ability to stand and walk for extended periods on tile and concrete surfaces.
Ability to frequently lift, carry, push, and pull up to 50 pounds, with or without reasonable accommodation.
Ability to frequently bend, stoop, kneel, crouch, reach at or above shoulder level, balance, and climb ladders up to 14 feet in height.
Ability to move throughout all areas of the store, production floor, warehouse, donation processing areas, loading docks, and outdoor workspaces.
Ability to use hands and fingers for handling, grasping, feeling, and operating equipment and technology.
Ability to effectively communicate in person, by telephone, and through electronic communication methods, including the ability to hear and speak clearly.
Ability to visually inspect merchandise, equipment, facilities, and work areas to ensure quality, safety, and operational standards are maintained.
Ability to work in a fast-paced environment with frequent interruptions and respond quickly to operational, customer service, and safety-related situations.
Ability to operate standard office equipment, including computers, tablets, telephones, and printers.
Ability to safely operate company vehicles and material-handling equipment, including forklifts and pallet jacks, when certified and authorized.
Ability to travel between store locations, training events, and company meetings as required.
Work is performed in both indoor and outdoor environments, including retail, warehouse, and donation processing areas, with exposure to varying temperatures, weather conditions, noise levels, dust, and odors.
Availability to work a flexible schedule, including weekends, evenings, and holidays, as business needs require.

WHY AMERICA’S THRIFT

Founded in 1984, America’s Thrift is more than a retail company — we are a team driven by purpose, community impact, and opportunity. With stores across the South, we create a unique shopping experience by refreshing our sales floors daily with thousands of new items, making it truly feel like “a new store every day.” Our commitment to organization, affordability, and customer service allows shoppers to discover incredible finds while saving up to 70% off traditional retail prices.

At America’s Thrift, we believe in giving back. Through partnerships with local charities, we help support children facing serious illnesses and individuals impacted by substance abuse recovery. Every donation and purchase contributes to making a positive difference in the communities we serve. We are proud to employ more than 1,500 team members, support local economies, and help keep millions of pounds of reusable goods out of landfills each year.

Joining our team means becoming part of a fast-paced, mission-driven environment where hard work, teamwork, and customer focus are valued every day.

BENEFITS

America's Thrift is proud to offer:

On-demand pay
Flexible scheduling options
Monday–Friday day shift schedules
Medical, dental, and vision insurance for full-time team members
Employee discounts
Paid time off
Career growth and advancement opportunities
So much more!!

#IND123