Assistant Store Manager-Kona

SUMMARY:

The Assistant Store Manager has the responsibility and the accountability in assisting the Store Leader with revenue growth and drive profitability of the store. The Assistant Store Manager fulfills responsibility by using sound business leadership and management practices. The Assistant Store Manager assists in the planning, motivating and coordinating the activities of the Store Team.

ESSENTIAL DUTIES:

• Oversees and ensures all warehouse functions, including but not limited to incoming inventory, customer orders, delivery; are processed and completed on a timely basis.
• Prepare and process all barge orders daily and in accordance with PCH procedures and policies.
• Ensures customer orders and delivery documents are reviewed and completed accurately on a daily basis.
• Provides enthusiastic leadership to help shape Coworkers' attitudes and build morale.
• Ensures returns are processed and completed in a timely manner.
• Ensures the Warehouse Inventory is kept in a clean and orderly manner according to the Store protocols and processes.
• Coordinates with the Warehouse Personnel and ensures the most efficient routes in delivery to customers and vendors is scheduled.
• Monitors the daily operating reports and recommends to the Store Leader improved courses of action where necessary.
• Ensures all new hires are properly trained on the functions of their job duties.
• Ensures all employees complete required safety, security, compliance, and platform specific system training. Works with the Store Leader in developing and coordinating plans to ensure all Store Personnel meet and/or exceed training requirements.
• Ensures barge orders are created, processed, and completed in a timely manner.
• Ensures Store maintenance concerns are addressed in a timely manner.
• Ensures applicable Store Personnel are forklift certified and maintain all necessary certification and training on a regular basis. Serves as the Forklift Certification Instructor as needed for the Store.
• Completes daily bank runs and deposits.
• Participates in the annual and/or periodic store inventory events.
• Assists in coordinating with the business office all daily procedures and protocols that are required. This includes all TAMS reports on a timely basis in the absence of the Store Leader.
• Resolves customer complaints in a timely and appropriate manner in the absence of the Store Leader.
• Completes payroll-related functions, including but not limited to approving timesheets and leave requests are completed timely in the absence of the Store Leader.
• Meets with Store Leader to develop monthly goals and objectives and reviews actual performance.
• Assists the Store Leader with meetings to ensure that the Store is operating effectively, efficiently, profitably, and with synergy.

• Communicates Company Policies and Processes to all team members and ensures that they are understood and followed.
• Implements the Store Leader’s Action Plans that will increase sales revenues, lower costs and increase profits of the store.
• Monitors and ensures all company processes and protocols are implemented.

• Develops excellent communication skills and relationships with Store Personnel and co-workers.
• Works with the Store Leader to ensure the Store meets or exceeds its sales objectives on a daily, monthly, and yearly basis.

• Works with the Store Leader to ensure that the retail, wholesale, and fleet business produce sufficient gross profit to aid the Store in attaining its profit objectives.
• Works with the Store Leader to create and implement marketing and merchandising activities, as sales events.
• Works with the Store Leader in the planning and maintenance for a balanced inventory that effectively attains sales and profit objectives.

• Ensures the financial plan created by Store Leader and PCH GM are implemented.
• Enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Ensures vehicle maintenance logs are completely correctly and in a timely manner by warehouse personnel. Audits logs on a regular basis.

• Ensures that the work area is kept clean.

• Enforces safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of and complies with federal, state, and local regulations that may affect parts sales.

• Attends mandatory management meetings.
• Maintains professional appearance and hygiene; Ensure work uniform and name badge are always worn.

• Completes and remains current with all mandatory manufacturing, safety compliance, safeguards, and cybersecurity training.

ADDITIONAL DUTIES:

• Assists in recruiting, hiring, training, and motivating Store Personnel.
• Assists in monitoring all company processes and protocols.
• Assist the Store Leader with directing and monitoring all Store personnel, assists with counseling reports for Store personnel, and helps complete a performance evaluation of Store personnel on an annual basis.
• Assists with maintaining the Store Vehicle Service Worksheet report.
• Assists the Store Leader with coordination of the store annual and/or periodic Parts Inventory events.
• Assists with other PCH location annual Parts Inventory.
• Assists with Forklift Certification of Warehouse Personnel.
• Assists with Dispatch responsibilities.
• Assists in compensating for any personnel deficiencies in the Store that may lead to the Store not attaining its planned goals.
• Assists in monitoring all company processes and protocols.
• Other duties as assigned by the Store Leader.