ASSISTANT STORE MANAGER — PET BOUTIQUE

S$3,000–S$4,000 monthly + monthly incentives + 13th-month salary
5-day week · Fixed Monday & Tuesday off · All public holidays off

Love animals and enjoy bringing out the best in a team? Join us at The Collar Club. 💛
We’re looking for a caring, organised and dependable Assistant Store Manager to help lead our River Valley outlet.

You’ll play an important role in making each visit a positive experience for pets and their families, keeping appointments running smoothly, supporting our team and ensuring our standards of care are consistently met.

✨ What’s in it for you

• Two consecutive fixed days off every week: Monday and Tuesday.

• All public holidays off.

• 13th-month salary.

• Monthly incentives after probation.

• Performance bonus.

• Yearly basic salary increment.

• 10 days’ annual leave, with yearly leave increments.

• Employee discounts.

• Professional development opportunities.

• Yearly company trip.

🐶 Your role

Create a welcoming customer experience

• Respond to enquiries, manage bookings and keep pet parents updated.

• Recommend suitable services and packages based on each pet’s needs.

• Handle feedback and resolve concerns calmly and professionally.

Keep the outlet running smoothly

• Coordinate daily appointments and workflow across the team.

• Maintain accurate customer records and clear service instructions.

• Ensure store procedures, hygiene standards and safe pet-handling practices are followed.

• Step in with practical support during busy periods.

Lead and support the team

• Guide staff on daily priorities and service standards.

• Support staff training and encourage good teamwork.

• Help the outlet achieve its service and sales goals.

• Take ownership of daily issues and follow through on solutions.

🌟 Who we’re looking for

• Experience supervising a team or managing daily operations, preferably in retail, hospitality, customer service or the pet industry.

• Confidence handling dogs and cats of different breeds and sizes safely.

• Clear communication and strong customer-service skills. (able to communicate in both Mandarin + English, as we have a lot of Chinese speaking clients)

• The ability to handle customer concerns with patience and sound judgement.

• Good organisation, attention to detail and the ability to prioritise during busy periods.

• A dependable team player who enjoys being actively involved in daily operations.

• Pet-care and product knowledge would be an advantage.

• Able to commit to the Wednesday–Sunday schedule, including every Friday, Saturday and Sunday.

📍 Location & working hours

River Valley
Wednesday–Saturday: 9am–7pm
Sunday: 9am–6pm
Monday & Tuesday: Off

Ready to grow with The Collar Club?

Apply with your CV, expected salary and earliest available start date. Tell us a little about your experience with pets and leading a team—we’d love to hear from you! 🐾