Assistant Store Manager/Store Manager

About the Role

We are seeking an energetic, people-first Store Manager / Assistant Store Manager to lead retail operations for an established footwear brand in Singapore. You will champion daily floor operations, drive high-touch customer consultations (sizing, gait, ergonomics, and lifestyle fit), mentor front-line retail associates, and achieve targeted store KPIs and shrinkage control.

Key Responsibilities

• Store Operations & Commercial Performance:

  • Drive monthly store sales targets, ATV (Average Transaction Value), and UPT (Units Per Transaction).

  • Oversee floor merchandising, window displays, and brand presentation aligned with regional VM guidelines.

  • Manage inventory accuracy, size-run replenishment, backroom organization, stock-take audits, and shrinkage control.

• Team Leadership & People Development:

  • Supervise, roster, and coach retail associates on product storytelling, customer engagement, and closing techniques.

  • Conduct daily floor briefings, set individual targets, and manage team performance and morale.

  • Facilitate structured onboarding for new retail associates.

• Customer Experience & Clienteling:

  • Deliver exceptional, consultative service—specializing in footwear fitting, technical specifications, and cross-selling accessories/care kits.

  • Handle customer feedback, exchanges, warranty inquiries, and escalated floor resolutions with diplomacy.

  • Foster local customer loyalty through CRM outreach and VIP engagement initiatives.
    

Requirements

• Experience:

  • Store Manager: Minimum 3–5 years of retail operations experience, with at least 2 years in a supervisory/store leadership capacity (footwear, sports/lifestyle apparel, or specialty fashion preferred).

  • Assistant Store Manager: Minimum 2–3 years of specialty retail experience with a proven track record in floor supervision or senior associate duties.

• Competencies:

  • Strong commercial awareness with a solid track record in meeting retail targets.

  • Familiarity with retail POS, inventory ERP systems, and shift rostering.

  • Hands-on knowledge of footwear sizing systems (US/UK/EU), materials, and fit consultations is an advantage.

• Attributes:

  • Customer-centric, articulate communicator, and proactive problem solver.

  • Willingness to work retail shift hours, weekends, and public holidays.
    

Remuneration & Benefits

• Competitive Base Salary + Monthly Store Commission

• Annual Wage Supplement (AWS) & Performance Bonus

• Annual Leave & Medical Benefits

• Generous Staff Discounts

• Structured Career Progression into Multi-Store or Area Operations

We regret that only shortlisted candidates will be notified. All applications will be treated in strict commercial confidence.

EA Personnel Reg No.: R26160354

EA Lic No.: 26C3338