Assistant Store Manager-Whitefield-Bangalore

Job Title

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Assistant Store Manager

Department

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Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

:

Customer Focus

● Assist in fostering a customer-centric culture by ensuring exceptional customer service.

● Exhibit emotional intelligence to build trust and rapport with customers.

● Handling escalated customer queries, concerns, and feedback with professionalism and empathy.

● Monitor adherence to company policies and guidelines by all team members.

Sales Mastery

● Contribute to driving the store sales targets, including category-wise goals.

● Assist in leveraging data insights to optimize inventory and identify growth opportunities.

● Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.

Leadership Excellence

● Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.

● Assist with resolving team conflicts and fostering a collaborative work environment.

● Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.

● Assist in employee schedules, provide feedback on performance reviews.

Change Management

● Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.

● Promote flexibility and enthusiasm for adopting new processes and technologies.

Decision-Making

● Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.

● Assist in analysing store performance metrics and implementing improvements.

Store Operations Excellence

● Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.

● Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.

● Ensure the store maintains compliance with company standards through regular checks and audits.

● Handle administrative tasks such as preparing reports and assisting with scheduling.