Assistant Supervisor
Job Description
Maintain the store according to standards, including stocking and cleaning.
Ensure a consistent standard of customer service.
Process refunds and exchanges, and resolve customer complaints.
Complete assigned tasks accurately and efficiently.
Manage staff, and provide counselling, training, and discipline when necessary with guidance from Human Resource personnel.
Maintain high standards of stock presentation and correct bundle displays on the selling floor.
Arrange promotional materials and in-store displays.
Ensure store compliance with health and safety regulations.
Update sales records and manage bank deposits.
Verify received invoices and process “Transit Accept.”
Record and study “Daily Sales vs Receiving” data.
Maintain and ensure minimum shrinkage levels.
Be responsible for achieving sales targets for the store.
Manage returns of goods to the warehouse or direct suppliers (e.g., damaged goods, expired goods, stock recalls, transfer of goods).
Assist in conducting and coordinating stock check activities.
Monitor and ensure signage and pricing are up to date.
Ensure continual replenishment and check expiration dates for all products on the sales floor, assigning staff to refill shelves.
Ensure equipment is in good working condition, producing hygienic, safe, and high-quality products.
Support team members to ensure smooth store operations.
Complete tasks assigned by a superior and follow established workplace guidelines and standard operating procedures (SOPs).
Job Requirements
SPM, Diploma, or Degree holder in any field.
Good communication skills.
Good leadership skills.
Experience in store operations will be an advantage.
Possess own transport.
Good time management skills.
Willing to learn new skills.
Willing to work shifts, weekends, and public holidays.
Notes
Please state your preferred store location in the website application form.