ASSISTANT SUPERVISOR

Job Summary

Create positive guest experiences and foster a supportive work environment by managing food quality, safety, and cleanliness standards. Lead and develop staff, handle guest and staff concerns effectively, and coordinate Food & Beverage operations to drive team performance and operational excellence.

Responsibilities

• Maintain effective communication with personnel at all levels to ensure smooth operations
• Manage food quality, safety, and cleanliness standards throughout the restaurant
• Handle guest and staff complaints courteously and resolve issues effectively
• Settle guest transactions accurately using the Food & Beverage Operational System (POS)
• Coordinate strategic and operational Food & Beverage activities to meet business goals
• Train and develop outlet staff to maximize individual and team performance
• Lead and inspire team members to foster commitment and collaboration
• Inspect service stations for cleanliness, equipment functionality, and adequate supplies
• Present bills upon guest request and process payments efficiently
• Manage time and tasks effectively to meet operational demands
• Work flexible shifts, including weekends, holidays, and overtime, as required by management
• Perform additional duties assigned by the reporting manager and Food & Beverage Operations Manager
• Demonstrate proactive engagement and positive interactions with customers