Assistant Technology Manager
Assistant Manager, Technology
Join our team and play a key role in supporting technology excellence in education!
We are seeking a proactive and technically experienced Assistant Manager, Technology to oversee the school's technology operations, infrastructure, systems and support services.
In this role, you will work closely with school leadership, Central Technology and external service providers to ensure reliable and secure technology solutions that support teaching, learning and daily school operations.
Key Responsibilities
Technology Infrastructure, Network & Systems
Oversee the operation, maintenance and performance of the school’s IT infrastructure, including LAN, WAN, WiFi, servers, network equipment, firewalls, hardware, software and related systems.
Ensure technology infrastructure and systems are appropriately maintained and monitored to support reliable school operations.
Oversee backup and recovery arrangements and ensure appropriate measures are in place to minimise the risk of data loss and service disruption.
Coordinate preventative maintenance, system updates and infrastructure upgrades as required.
Provide technical support and escalation for more complex infrastructure, network and system issues.
Ensure appropriate technical documentation is maintained for infrastructure, systems, configurations and operating procedures.
Teaching, Learning & School Technology
Support technology used for teaching and learning and work with academic teams to understand and address relevant technology requirements.
Provide technical guidance and support to teachers and other users in the effective use of school technology.
Oversee and support school technology systems, which may include CCTV, alarm systems, PABX and intercom systems, school bell systems, sound and lighting systems, time attendance systems and other relevant technology infrastructure.
Support technology requirements for school events, examinations, presentations, open days and other key school activities.
Coordinate maintenance, troubleshooting and repairs for specialised school technology systems with relevant vendors and contractors where required.
Technology Operations, Security & User Support
Oversee day to day technology support for academic and administrative users and ensure incidents and service requests are appropriately prioritised and addressed.
Support user access management, authentication, endpoint security, antivirus protection, firewall controls, data protection and other relevant security measures.
Monitor technology and security issues and coordinate appropriate escalation with Central Technology and school management where required.
Ensure IT equipment, systems and practices comply with relevant company policies, procedures and technology standards.
Provide technical guidance and support to users with different levels of technology knowledge and experience.
Technology Projects, Assets & Vendor Management
Coordinate technology projects, infrastructure upgrades, system implementations and equipment replacement within the school.
Work with relevant teams to understand technology requirements and support the identification and implementation of appropriate solutions.
Monitor project requirements, timelines, resources, risks and expenditure and provide regular progress updates.
Maintain appropriate oversight of IT assets, including inventory, deployment, maintenance, replacement and disposal.
Support technology procurement activities, including reviewing requirements, technical specifications and vendor quotations.
Team Management, Planning & Budget
Supervise and coordinate the school technology team, including work allocation, technical guidance and development support.
Monitor technology expenditure and support the evaluation of technology purchases and solutions.
Identify opportunities to improve technology services and address recurring operational issues.
Work with school leadership on technology priorities and improvement initiatives.
Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems or a related discipline.
Relevant hands-on experience in IT infrastructure, network administration, systems support and technology operations.
Experience supervising an IT support team or coordinating technology operations is an advantage.
Good technical knowledge of networking, servers, WiFi, firewalls, cybersecurity, hardware and software troubleshooting.
Experience supporting CCTV, audio-visual systems, access control or other integrated building technology systems would be advantageous.
Familiarity with IT asset management, vendor coordination, procurement and technology projects.
Strong troubleshooting, problem-solving, communication and stakeholder management skills.
Ability to prioritise multiple technical requests and work effectively with users of varying technical proficiency.
Experience working in a school or educational environment would be an added advantage.
Commitment to Safeguarding and Child Protection
Work in line with Company’s policies, procedures and guidance in the safeguarding and child protection.
Work with school leaders and/or head of departments to promote the best interests of students, including sharing and reporting concerns where necessary.
Promote the safeguarding of all students in the school.
Why Join Us?
Play an important role in supporting technology enabled teaching and learning.
Gain exposure to diverse IT infrastructure, systems and school technology projects.
Collaborate with school leadership and technology professionals across the organisation.
Contribute to continuous improvements in the school's technology environment.
Apply now and be part of a team that makes a meaningful difference through technology in education!