Assistant Training Manager

Filinvest Hospitality Property:

Experience: At least 1-year related experience in a similar role.

Create exceptional experiences with Filinvest Hospitality. We are hiring an Assistant Training Manager with the following expertise:

Training Needs Analysis

• Assesses training needs based on:

• Guest Survey Comments

• Performance Development Reviews

• TripAdvisor feedback

• Employee feedback

• Guest comments

• Business results

• Observations

• External and internal diagnosis, among others.

• Communicates training needs analysis results to immediate/department heads and concerned departments.

• Provides recommendations in developing and implementing strategies, processes, and structured designs to enhance overall organizational effectiveness and productivity.

• Submits a Training Calendar based on the training needs analysis.

• Identifies suitable training resources internally or externally.

Training Module Design and Development

• Designs training courses using various methodologies as needed.

• Develops training materials including but not limited to:

• Canva presentations

• PowerPoint presentations

• Facilitator's guides

• Online handouts

• Quizzes

Training Facilitation

• Facilitates in-house training aimed at addressing core and leadership competency gaps.

• Cascades information and procedures from the corporate office to leaders and team members.

• Facilitates training programs prescribed by law or by the Department of Labor and Employment (DOLE).

• Facilitates New Employee Orientation and follow-through sessions.

Training Evaluation

• Creates tools to measure participant satisfaction and learning outcomes.

• Creates audit procedures to determine whether behavioral changes are evident in the workplace after training completion.

• Makes recommendations for improvement based on evaluation results.

Training Administration

• Supervises the activities and performance of the Learning & Development Team.

• Administers the implementation of Learning & Development policies.

• Manages library and training room operations, ensuring loaning-out procedures are implemented.

• Collates, reviews, and analyzes external training requests.

• Arranges internal and external training requirements, including but not limited to:

• Payment requests

• Banquet event orders

• Accommodation bookings

• Transportation arrangements

• Prepares and monitors the utilization of the training budget.

• Prepares, files, and issues certificates of completion.

Training Management

• Develops Department Trainers who can facilitate courses addressing gaps in functional competencies.

• Conducts audits to ensure training is being conducted properly and regularly in each department.

• Holds regular and structured trainers' feedback forums to review challenges, improvements, and specific development needs.

• Assists employees in crafting Individual Development Plans (IDPs).

Performance Management

• Ensures that each probationary and regular employee has a clear set of Objectives and Key Results (OKRs).

• Ensures that 3rd and 5th month evaluations are facilitated by immediate heads for employees under probation.

• Ensures that each regular employee undergoes:

• Monthly check-ins

• Mid-year review

• Year-end review

Training Records Management

• Maintains all Learning and Development records, including but not limited to:

• Policies

• Certificates

• Handouts

• Books

• Training records

• Provides a monthly training hours report to all employees.

Student Training Program

• Liaises with school partners for the execution of the Memorandum of Agreement (MOA).

• Screens internship applicants and verifies submitted requirements.

• Conducts orientation for trainees prior to deployment.

• Maintains an ideal number of trainees per department.

• Endorses trainees to assigned learning buddies.

• Ensures the training plan is followed by both trainees and learning buddies.

• Manages trainee rotation between sections/departments.

• Attends to concerns raised by student trainees.

• Conducts exit interviews and checks completion of requirements before releasing certificates of completion.

• Maintains a database of potential candidates for existing and future vacancies.

Internal Communication

• Monitors activities in the Employee Engagement and Training Facebook Group.

• Updates the online bulletin board.

Employee Engagement

• Spearheads company events including but not limited to:

• Company anniversaries

• Annual staff parties

• Administers employee recognition programs.

• Cascades pertinent information to all team members through classroom or virtual rollouts.

• Spearheads the quarterly Town Hall Meeting.

External Relations

• Attends external trainers' meetings, including those organized by the Philippine Society for Training and Development (PSTD).

• Attends corporate meetings, including weekly Learning Leaders' meetings.

Property Audit

• Ensures that all audit requirements have been satisfied.

Others

• Attends monthly environmental protection meetings.

• Carries out projects assigned by the:

• General Manager

• Director of Human Resources

• Human Resources Manager

• Training Manager

• Assists in coordinating the scheduled Performance Development Review by conducting training for all staff.

• Assists in maintaining and enhancing staff welfare to ensure high staff morale.

• Keeps immediate superiors informed of all problems or unusual matters of significance.

• Performs duties and responsibilities in a timely and efficient manner in accordance with established hotel and golf policies and procedures.

• Prepares reports necessary for developing a more informative database to support management decision-making and critical evaluation of work activities.

• Maintains a positive working relationship with hotel and golf employees to foster a cooperative and harmonious work climate.

• Projects a favorable image of Quest Hotels to the public.

• Conducts talks to partner schools to promote employer branding.

• Performs other duties and tasks that may be assigned by immediate superiors from time to time.