Assistant Venue Leader

Role Purpose

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team