Associate Vice President Quality Improvement and Performance Management

The Associate Vice President (AVP), Quality Improvement & Performance Management is the operational leader who runs Heartshare's enterprise quality improvement and performance measurement engine. Reporting to the SVP of Data & Innovation, the AVP translates ODI's strategy into day-to-day execution — coordinating performance reviews, driving QI methodology, overseeing outcome measurement, and ensuring programs have the tools and coaching to act on data.

This is a hands-on, technically fluent role. The AVP is expected to work directly in Power BI, Microsoft Fabric/Copilot, and Power Automate — building and refining dashboards, scorecards, and automations — while also leading people, facilitating meetings, and coaching program leaders toward a stronger data culture.

Within the ODI operating model, this function answers one core question for the organization: “Are we getting better, and how do we know?”

Essential Functions and Primary Responsibilities of Position:

• Implement and maintain the agency's performance management framework, including the manager/program scorecard cadence.
• Coordinate and facilitate enterprise performance review meetings with program and operational leaders.
• Ensure performance measures, scorecards, and reporting expectations are applied consistently across service lines (DD residential, day, education, clinical, HSVS).
• Monitor performance trends and flag areas requiring follow-up, intervention, or improvement planning.
• Track progress against strategic plan metrics and established performance targets, ensuring every metric is grounded in a named, existing data source.

Quality Improvement Leadership

• Own agency-wide QI methodology (e.g., PDSA, root cause analysis) and its consistent application across programs.
• Lead cross-functional improvement projects from problem definition through measurable, sustained results.
• Support departments directly with root cause analysis and improvement implementation — this is a hands-on facilitation role, not solely oversight.
• Evaluate the effectiveness of improvement initiatives and course-correct when outcomes stall.

Program Outcome Tracking & Evaluation

• Oversee program outcome measurement, including standardized evaluation tools and methodologies.
• Coordinate outcome reviews with program and leadership teams; translate findings into QI planning.
• Identify trends and improvement opportunities from evaluation data, distinguishing genuine outcomes from output metrics.

Analytics, AI & Automation — Hands-On Execution

• Build, maintain, and troubleshoot Power BI dashboards and scorecards directly (Direct Lake mode against the Fabric lakehouse), partnering with the Data Engineer on source connections.
• Identify and prototype Power Automate workflows that reduce manual reporting and data collection burden for QI and program staff.
• Use Microsoft Copilot and other DAIGI-approved AI tools to accelerate report drafting, note synthesis, and analysis — modeling responsible AI use for the QI team.
• Surface automation and AI opportunities to the SVP/DAIGI for governance review; lead implementation once approved.
• Ensure every dashboard, scorecard, and automated report meets Heartshare's AI Acceptable Use Policy and PHI/PII handling standards.

Compliance & Organizational Improvement Partnership

• Collaborate with Compliance on audit findings, corrective action trends, incident reviews, and quality-related risks.
• Incorporate compliance findings into proactive QI planning, reinforcing the Compliance (reactive) / ODI (proactive) distinction.
• Identify systemic issues that require cross-functional intervention beyond a single program.

Organizational Learning & Capability Building

• Build organizational capacity in QI, performance measurement, and data/AI literacy.
• Develop training resources, job aids, and coaching staff and program leaders on scorecards, dashboards, and AI-assisted workflows.
• Facilitate cross-program sharing of successful improvement practices.

Leadership & Team Management

• Directly supervise, coach, and develop the Director of QI and QI analytics staff.
• Set departmental goals, priorities, and work plans; monitor team performance and completion of improvement initiatives.
• Foster collaboration across ODI's Governance, Foundation, and Process layers.

Executive Support to the SVP

• Prepare performance analyses, quality reports, and outcome summaries for SVP and executive-level use.
• Draft executive-level dashboards, scorecards, and briefing materials in partnership with Analytics, for SVP review before executive or Board distribution.
• Supply performance and evaluation data that informs strategic plan updates and metric finalization with executive owners.

Technical Competencies

• Power BI & Reporting
• Work with the Analytics and Informatics team to build Advanced Power BI dashboards.
• Experience with Microsoft Fabric, OneLake, and semantic models, or ability to ramp quickly within 90 days.

AI & Automation

• Working proficiency with Microsoft Copilot (Word, Excel, Teams) for drafting, summarizing, and analysis.
• Practical, working-level understanding of generative AI capabilities and limits — enough to scope a use case, not build a model.
• Experience with or aptitude for Power Automate: designing simple workflow automations (approvals, notifications, data collection) without IT dependency.
• Comfort operating within an AI governance framework — understands why PHI/PII cannot go into ungoverned AI tools and models that discipline for staff.

Microsoft 365 Environment

• Advanced Microsoft 365 proficiency: SharePoint, Lists, Planner, Teams, Excel.
• Comfortable owning a tracker or workflow end-to-end in SharePoint/Lists rather than defaulting to spreadsheets emailed around.
• Data Literacy
• Can read a data model well enough to sanity-check a metric, spot a data-quality issue, or challenge an inferred (rather than measured) outcome.
• Understands the difference between an output and an outcome and insists on the latter in scorecards and reports.