Assistants Director – Delivery Governance
Salary: RM 21,000 – RM 24,000 per month
About the role
Leads governance of security services delivery governance under Schedule A.7, using Delivery Governance.
Key responsibilities
Coordinate Security Service delivery with help desks, other service-area support groups, Suppliers and appropriate third parties; ensure effective communication and integration within Supplier teams
Report performance against Service Levels; ensure services meet the minimum Service Levels in Schedule P (all times Pacific Time)
Assess and identify risks, and recommend mitigation, for proposed Changes to Supplier-managed security infrastructure
Inform immediately of any vulnerability, weakness or security breach with a recommended solution or mitigation; notify of security violations within 24 hours
Serve as escalation point of contact (alternate to the Supplier hotline), responsible for emergency Security Incident response, Critical Situations and audit coordination
Provide access to security dashboards and deliver reports as defined in the SoW and Reports Exhibit
Provide a quarterly evaluation of Supplier performance including audit results and certification status; review roles and responsibilities at least every 12 months
Provide qualified, appropriately skilled and certified personnel; client may review and approve Key Personnel
Provide the Disaster Recovery Plan for managed security services, integrated with other service areas and third parties
Identify, develop and implement Supplier process improvements; participate in client cross-functional and Dependency meetings and inform other service areas of security-related activities
Required Skills and Experience
10+ Years of experience in
Service level management against Schedule P – Performance Management (times in Pacific Time)
Security incident escalation and critical-situation coordination
Multi-supplier coordination with client help desks and service areas
Disaster recovery planning for managed security services
Appropriately skilled personnel with applicable certifications as required by client, client may review and approve Key Personnel