Assoc/Senior Assoc, Employee Exp. & Engagement, Institutional Banking Group COO Office

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Objectives

The Manager, Employee Enablement, based in Hong Kong within the IBG COO Office – Employee Experience & Engagement department, is responsible for facilitating a seamless work-life cycle for IBG colleagues. This includes managing onboarding, daily workplace enablement, engagement, continuity support, and exit/transition coordination. The role aims to provide reliable operational coordination across various IT and workplace readiness matters to support daily effectiveness. Additionally, this position supports the IBG COO HK Office and the Employee Experience Team in delivering colleague-focused enablement, engagement, administration, Business Continuity Plan (BCP) coordination, and employee journey improvement actions.

Principal Responsibilities

• Coordinate onboarding, daily workplace enablement, engagement, continuity support, and exit/transition activities for IBG colleagues

• Manage user ID administration, system access, and software license requests, including maintaining status trackers and following up with relevant teams and vendors

• Support workplace readiness for new joiners, movers, and leavers, encompassing PC onboarding, exit, refreshment, centralized storage, and related operational dependencies

• Maintain and update procedures and user guidelines to ensure consistency in Employee Experience operations

• Follow up on Authorized Signatory, organization chart updates, and BCP actions, providing clear trackers and progress updates

• Support colleague engagement activities such as town halls, appreciation events, and wellness programs, including logistics coordination, vendor follow-up, and on-site execution

• Track employee journey and workplace improvement actions, escalating delays or risks as needed

• Collaborate with Employee Experience teammates and stakeholders on IBG and COO HK Office initiatives

• Assist with ad hoc projects for the IBG and COO HK Office, including coordination, documentation, and expense follow-up

• Support BCP coordination, including annual drills, staff awareness, and completion of required follow-up actions

Key Accountabilities

• Provide dependable administrative and operational support to IBG staff, fostering an organized, service-oriented, and efficient office environment

• Act as a coordinator between IBG users and supporting units for daily office administration, user access, PC coordination, software licenses, and system support

• Ensure timely and accurate updates of user profiles, system access records, Authorized Signatory records, organization charts, and relevant trackers

• Handle staff administrative requests, including office supplies, equipment requisition, inventory management, and payment settlement

• Maintain proper documentation and operating procedures for key administrative and enablement processes

• Provide effective coordination for PC onboarding/exit/refreshment, centralized storage, BCP activities, and employee enablement actions

• Support employee engagement programs through disciplined logistics planning, stakeholder follow-up, and execution

• Track improvement actions and prepare concise progress updates for management oversight and timely issue escalation

• Assist in managing contract staff and cross-support other Employee Experience team functions and IBG initiatives

Requirements

• Minimum of 8 years of relevant experience in employee experience support, office operations, or similar coordination roles

• Hands-on experience in coordinating user access, system support, PC/workplace readiness, inventory, vendor follow-up, event logistics, and administrative governance is preferred

• Structured approach with a strong service mindset, ownership, stakeholder follow-through, and governance discipline

• Good understanding of office administration, employee enablement, user access coordination, PC/workplace readiness processes, and BCP requirements

• Strong attention to detail, organizational skills, and ability to maintain accurate trackers and procedures

• Customer-oriented with excellent communication, interpersonal, and stakeholder management skills

• Team player with flexibility to cross-support various functions.

• Self-motivated, proactive, and capable of managing multiple tasks independently with timely escalation of issues

• High proficiency in MS Office applications (Word, Excel, PowerPoint) for creating trackers, documentation, and updates

Location:

One Island East

Job:

User Experience

Schedule:

Regular

Employee Status:

Full time