Associate Account Manager

About Athlete to Athlete

Athlete To Athlete connects NCAA athletes with youth athletes for one-on-one mentorship. Since launching four years ago, we have worked with more than 35,000 athletes, grown more than 100% each year, and are on track to facilitate over one hundred thousand mentorship sessions this year.

Role Summary
Own the customer relationship post-sale, ensuring families stay engaged, satisfied, and continue in their mentorship program. Serves as the primary point of contact for a dedicated portfolio of accounts from onboarding through renewal. As we continue in rapid growth mode, this role is based on-site and requires the Associate Account Manager to be in the office five days a week. Weekly schedules may include weekend coverage depending on team needs; specific shift days will be discussed during the interview process.

• Manage a dedicated portfolio of customers and mentor accounts as their main point of contact throughout their time with A2A.

• Conduct proactive outreach (calls, texts, and emails) to check in on engagement, address concerns, and reinforce program value.

• Monitor account health signals to catch at-risk families and mentors early and intervene before they churn.

• Own the renewal conversation for your accounts, including timing outreach, handling hesitation, and presenting upgrade options.

• Coordinate with the mentors and customers to resolve issues affecting your accounts, such as scheduling conflicts or mentor changes.

• Maintain accurate, complete notes on every account so no context is lost between touchpoints.

• Run onboarding calls for both mentors and customers to ensure that they are set up for success.

• You love talking to people. You're energized by conversations and build trust quickly, even with families you've never met.

• You handle objections well. You understand hesitation is part of the job and know how to listen, address concerns, and keep the relationship strong.

• You're coachable. You actively seek feedback and improve your conversations, retention tactics, and account strategy.

• You're competitive. Whether through sports, academics, work, or personal goals, you're motivated by hitting measurable retention and renewal targets.

• You stay organized. Every account receives timely follow-up, accurate notes, and a clear next step.

• You take ownership. You treat every account like it's your own business and care about creating a great experience for every family.

• You're dependable. Leadership knows they can rely on you to consistently retain accounts and flag risk early.

• Internship or part-time experience in customer success, account management, or sales.

• Competitive athletic background.

• Experience in customer service, retail, hospitality, recruiting, or another customer-facing role.

• Experience using HubSpot, Salesforce, or another CRM.

• Passion for youth and college sports.

Career Path
Athlete to Athlete is building and growing a business that we believe is uniquely positioned in the market. We are learning as we grow. We believe that with growth comes opportunity & successful employees will be able to explore any number of opportunities as they become available.

Why Join Athlete To Athlete

• Join one of the fastest-growing sports technology companies in the country.

• Receive hands-on coaching from experienced account management and sales leaders.

• Build a career in account management with a clearly defined promotion path.

• Help thousands of young athletes and families through a mission-driven product.

• Earn a competitive salary, bonus, and equity while growing alongside a high-growth startup.