Associate Account Manager
You will support global strategic accounts by building customer relationships, identifying upsell and cross-sell opportunities, and helping customers use Marqeta’s platform to grow their businesses. You will coordinate account initiatives, analyze customer and market trends, maintain customer-management processes, and create business reviews and executive presentation materials. You will work across functions to keep partnerships and programs operating smoothly while identifying opportunities to improve business processes.
Responsibilities
- Support the POD leader in managing key business accounts.
- Support day-to-day management of the segment portfolio.
- Maintain and grow revenue by identifying upsell and cross-sell opportunities.
- Ensure partnerships and programs run smoothly and successfully.
- Help customers manage their payments programs.
- Create monthly customer-focused updates with key metrics for the Revenue and Go-To-Market organization.
- Identify opportunities for business and process improvements.
- Develop presentation materials for business reviews, executive briefings, and process outlines.
- Analyze macroeconomic, business, technology, and pipeline trends for key customers.
- Support day-to-day customer-management processes.
Requirements
- 3+ years of enterprise account management experience, ideally in fintech, payments, or banking.
- Strong verbal, written, presentation, and executive stakeholder communication skills.
- Experience managing global customers with multi-region stakeholder maps.
- Strong data literacy and ability to use metrics and analysis to shape account strategy and business reviews.
- Ability to manage complex parallel workstreams and competing priorities.
- Ability to operate effectively in ambiguous environments and make decisions with incomplete information.
- Experience with industry trends and competitive dynamics.
- Experience using AI tools to improve work efficiency and effectiveness.
Benefits
- Annual bonuses for eligible employees.
- Multiple health insurance options.
- Flexible vacation time.
- Retirement savings program with company contribution.
- Equity in a publicly traded company.
- Monthly remote-work stipend.
- Annual development stipend.
- Family-forming benefits.
- Up to 20 weeks of parental leave.