Associate Application Support

1. Sarthi and CDARTS:

• Assist RBI employees in case any support needed for using the application.
• Closely work with RBI stakeholders to carry out user management and other administrative activities.
• Work with RBI stakeholders to gather inputs for any issues in application faced by the users and communicating the same to application support team (in data centre).
• Carry out solution demonstration to end user
• Requirement gathering or any future enhancements or Continuous Development.
• Scanning documents at RBI respective locations, if required

1. EKP:

• Assist RBI employees in case any support needed for using the application.
• Closely work with local admin users to carry out management of the Department/Office Page and other administrative activities.
• Work with end users to gather inputs/suggestions for further enhancements in the application.
• Carry out application demo/training to small groups of end-users.
• Scanning documents at RBI respective locations, if required.
  Help RBI users generate basic reports from the applications.
• Coordinate with DIT, CO and teams in data centres for early resolution of issues faced by end users.
• Coordinate with local admins, central support team and DIT, CO during EKP revamp.
• Assist local admins in reviewing/rationalizing old/obsolete data.

1. Swagat:

• Provide support to RBI employees as needed for using the SWAGAT application.
• Offer assistance and guidance to RBI administrators in generating various reports within the SWAGAT application.
• Assist officials in creating gate passes at Enquiry/Reception through VMS and EAMS.
• Conduct training sessions for newly joined or transferred RBI employees on the VMS.
• Serve as the first point of contact for any issue related to functioning of SWAGAT Devices and the status of printing of the cards of active employees
• Coordinate with DIT, CO and onsite engineers in data centres for early resolution of issues faced by end users.
• Help RBI users generate basic reports from the applications
• Coordinate with DIT, CO and teams in data centres for early resolution of issues faced by end users

1. Basic Network Related Support

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