Associate Business Analyst

Duties will include:

• Identify, understand and assess business needs, and clearly communicate requirements to stakeholders to enable the design and implementation of the solution
• Identify and evaluate opportunities to apply AI and intelligent automation (e.g. workflow automation, document processing, chatbots, AI-assisted decision support) to improve efficiency, accuracy and customer experience
• Analyse operational and business data to uncover trends, gaps and inefficiencies, and use data-driven insights to support recommendations and decision-making
• Develop and maintain business process documentation to be used as a reference for preparing test cases, training documents, etc.
• Streamline business processes by preparing AS-IS and TO-BE process flows, and identify gaps and inefficiencies using Six Sigma and Lean methodologies
• Design, configure and test automated workflows and AI-enabled solutions to improve operational efficiency
• Define data requirements, business rules and success metrics (KPIs) for automation and AI initiatives, and help monitor their performance after go-live
• Prepare Business Requirement Documents (BRDs), User Stories and user manuals
• Actively participate in project and team meetings, collaborating with team members and other departments, outsourced development resources, solution providers and external consultants where appropriate
• Assist Business Analysts in defining project scope, goals and deliverables
• Test applications, workflows and automations prior to UAT sessions
• Provide business support as required within agreed timeframes

Qualifications and Experience:

The ideal candidate should possess the following profile:

• Holder of a Degree in Information Technology from a recognised university
• Minimum of 2 years’ working experience in a similar field
• Good understanding of data concepts, including data quality, data structures and data-driven analysis, with the ability to interpret data and present insights clearly
• Hands-on experience with, or strong knowledge of, AI and automation tools (e.g. BPM/workflow platforms, RPA, low-code/no-code tools, generative AI) and their practical business applications
• Experience with BPM software/workflow tools would be an advantage
• Proficiency in data analysis and reporting tools (e.g. Excel, SQL, Power BI or similar) would be an advantage
• Knowledge of Six Sigma, Lean, Agile and Project Management techniques would be an advantage
• Excellent oral and written communication skills
• Strong analytical, creative, problem-solving and conceptual skills
• Good planning and organisational skills
• Thoroughness and attention to detail
• A curious, forward-looking mindset with a passion for continuous learning in AI and emerging technologies

The Company reserves the right:

1. To convene only the best qualified candidates to participate in the selection exercise.
2. Not to make any appointment following this advertisement