Associate, Catalog Operation 電商營運審核專員
Description
我們在台灣的包括「火箭速配」,以實惠的價格為多種精選商品提供隔日到貨服務。「火箭跨境」供應來自韓國、美國等地數百萬種暢銷商品,並提供國際速配服務。
我們正在尋覓人才協助我們帶領 Coupang 台灣拓展業務。這是個難得的機會,一同參與 Coupang 在台灣的成長,打造一個讓我們的顧客自問「沒有 Coupang,我該怎麼過活?」的世界。
職位簡介
我們正在尋找一位反應敏銳、具備極高耐心與專注力,且能獨立作業的電商營運審核專員,負責控管小組產出資料的正確率及速率。
您將成為團隊資料品質與營運效率的核心把關者。在步調快速、資料量龐大且具備高重複性作業的電商環境中,您需要透過嚴謹的 Audit 審核機制,即時發掘資料異常、釐清觀念落差。我們期望您不僅能適應例行性的審核工作,更能從中找出規律,協助小組長與主管維持最高標準的作業品質。
核心重點
- 品質管控: 在大量且重複的審核作業中維持高度專注,確保數據準確性,並在不犧牲品質的前提下提升產出速度。
- 獨立分析: 自主進行產品研究與屬性對比,確保分類與資料邏輯的正確性。
- 流程優化: 具備化繁為簡的能力,診斷現行標準作業程序 (SOP) 的問題,針對高重複性任務提出自動化或更聰明的解決方案。
主要職責
- 數據與資料品質把關: 每日處理大量且重複的資料抽查與稽核,確保團隊成員產出之商品目錄整體錯誤率符合團隊 KPI。針對審核結果進行量化統計與分析,精準定位「高頻錯誤」與「觀念混淆點」。
- SOP 校正與改善推動: 針對稽核發現之基礎錯誤或觀念偏差,及時整理具體案例與對照表,協助小組長進行二次宣導與成員輔導。主動識別作業瓶頸,特別針對耗時的例行性任務推動流程優化,以持續降低人為錯誤率。
- 培訓與團隊發展: 將審核過程中發現的規律轉化為教材,設計並執行內部培訓計畫,協助管理者提升團隊整體專業技能與作業效率。
- 主管支援與獨立作業: 在極少監督的情況下,高度自律地完成主管交辦任務,支援部門整體目標。
職位要求
- 細心度與抗壓耐力: 具備極強的細節敏銳度,能適應高重複性的常態工作,並在處理海量數據時持續維持高專注度與零誤差。
- 產品專業知識: 具備強大的產品敏銳度,熟悉品類屬性;能夠獨立進行線上/線下的產品分析與競品研究。
- 邏輯思考與優化能力: 具備嚴謹的邏輯推理能力,熟悉 SOP 運作。不僅是執行者,更要能分析與診斷工作流問題,獨立提出建設性的優化策略。
- 高度自主與責任感: 證明自己具備獨立作業及在壓力下解決問題的能力;能在多任務環境中有效安排優先順序,確保如期達成目標。
- 電商熱忱: 對電子商務營運與市場趨勢有濃厚興趣,並致力於自我持續成長。
加分條件
- 數據處理能力: 精通 Excel 進階函數進行數據分析(如:XLOOKUP, COUNTIFS),能運用工具加速重複性作業。
- 專業經歷: 具備 2 至 3 年辦公室行政、品管審核或管理相關經驗。
- 培訓與指導經驗: 曾有領導、教練或培訓團隊成員以提升整體績效的實績。
- 管理背景: 具備主管或管理職經驗者優先考慮。
招募流程:
• 申請資格審核 – 職務適任面試 – 核心能力面試 – 錄取通知
• 招聘流程的確切性質可能會根據具體工作而有所不同,並且可能會因日程安排或其他情況而發生變化。
• 面試時間表和結果將透過電子郵件地址通知應徵人員。
需要考慮的事項:
• 如果空缺職位已填補,則此職位發布可能會在規定的申請結束日期之前關閉。
• 如果發現候選人在申請過程中提交了虛假信息,Coupang 有權撤銷聘用邀請。
• Coupang 不歧視殘疾申請人或退伍軍人。 我們很自豪能為所有申請人提供平等的機會。
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy
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