Associate - Change Management
Orange Business is here!
About us
Join us at Orange Business!
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
Within Orange Wholesale International , the Customer Support Center provides after-sales service to international customers (Operators and GAFAM internet players). Joining us is an opportunity to work in an international and multicultural environment, with great exposure to international subsidiaries and customers, but also to work on one of the strategic axes of the Engage 2025 plan.
Main activities Planned work and Change management on Orange Wholesale International Network.
We are looking for a candidate who will be responsible for coordinating and managing Change requests on our backbone network. He will work with different actors around the world: Customers, Providers, Technical NOCs, and Partners.
MAINS MISSIONS
Change Management:Follow the operations carried out on our network by ensuring the correct impacts calculation and customer notificationsWork closely with international partners to accept and qualify planned network changes on their network impacting Orange customers. Represent our customers so that maintenance is carried out with contract compliance.
ACTIVITIESChange Management Activity :Create, using the appropriate tools, a follow-up maintenance ticket, calculating the impact of operations.Notify all customers who will be impacted by respecting the notice periods and the performing window.Negotiate cancellations or postponements of maintenance, at the customer's request.Ensure good customer maintenance contacts in the database and its updatingBe the owner of Planned works email box and manage the communication internal and external.Take Charge of the assessment and verification of risks and impacts on the existing environmentCoordinate operations between different entities of Orange Wholesale
STRENGTHS OF THE OFFERInternational environment with high visibility and strong strategic stakes.A close relationship with our clientsAn approach of co-construction with the teamsAn environment that encourages initiative and autonomy.
Multicultural and Multiproduct work environment
About you
SKILLS
Ensure clear and precise customer communicationAbility to work across departments and across culturesKnow how to take a step back and analyze dataBe able to make proposalsUse office software Word, Excel, AccessKnow how to synthesize and reportKnow how to manage priorities and work independently.A knowledge of telecom transmission network would be a appreciate.Knowledge of SDH , DWDM , Optical fiber , IP networking will have a strong preference
You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
What we offer
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.