Associate Client Service Manager Corporate Banking Technology and Operations

You will manage institutional banking transactions across trade, cash, loans, fixed deposits, tax, channels, and static data. You will own transactions end to end, resolve client concerns, maintain performance and risk metrics, coordinate stakeholders, and support customer relationships.

Responsibilities

• Manage trade cash loan fixed deposit tax channel and static data transactions
• Own customer transactions end to end
• Coordinate with branches relationship managers and internal teams
• Maintain KPI and KRI standards
• Resolve customer concerns within committed timelines
• Conduct weekly client meetings for MNC clients
• Identify risks and implement controls
• Provide guidance and support to the team

Requirements

• Seven or more years of experience handling trade finance cash and loan products
• Working knowledge of documentary letters of credit standby letters of credit bank guarantees reimbursements fund transfers and SWIFT
• Excellent client and customer management skills
• Business orientation and day-to-day process management ability
• Knowledge of RBI master directions
• Graduate or postgraduate qualification with relevant trade finance experience
• High emotional intelligence and customer empathy